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SMG Cowfold Reviews

Just really a big thankyou to alex,dave,steve,hugh and the whole team at SMG Cowfold for a warm welcome when i arrived for the berg's 1st service.
As usual it was smooth from the booking in to the driving out of the dealership and well worth my extra travel time past another dealer to get to SMG.

thanks again guys for the 1st class customer service... :thumb :thumb :thumb :thanks
 
thanks for the good feedback Lee, was good to see you again.

cheers
 
it's always a pleasure to travel those extra miles to get to you Alex :bananadance
 
Oh no ... Not at that stage of matching cushions as well as other things .. Lol
 
I've got Lloyd booked in with Alex & the gang for later this week. :thumb

Just a slight admin issue with the free servicing package to sort out with VW :headbang
 
Thanks to Alex and the SMG team for sorting my DPF issue swiftly, the van feels great now, superb customer service with a smile and VIP discount plus some extras :thumb

Great work guys, so glad you're close to my house.
 
Called in at Cowfold today for a Bike rack,fitted and on my way in no time;big thanks to Steve and the guys ! :thanks
 
I am routinely appalled by vw build and service quality theses days :headbang :censor .

But in contrast to the general environment of bad engineering, dealer complacency and incompetence; all my interactions with SMG have been positive, the guys there are helpful, professional, the mail order works well, and they get things right first time :thanks .
 
Hi SMG

Thanks for your recent excellent service for ordering and delivering a Brandrup carpet and knowing exactly what I wanted. :D

My local VW van centre had no idea what i needed and didnt even call back as promised - enough said. :?:

Also we require the small additional under rear seat drawer.Could you supply all the parts required and if so what would be the total price ?

thanks again

Dave and Lisa :thumb
 
I bought the additional drawer from smg. Very smooth. There are good instructions how to fit it on the forum.
 
any idea on rough cost
dav and lisa :?
 
Good morning,

Thank you for your kind words,

The price for the little drawer that fits in by the kitchen unit is priced for VIP members at £119.16 inc vat. They are currently on back order in the UK but should take 7-10 working days to get from Germany.

If you were interested in ordering then give us a shout.
 
Usable Space in the Cali really is at a premium. I wholeheartedly recommend this drawer. Even 'er indoors approves and she generally disapproves of my spending on extras.
 
Just like to thank Steve and co at SMG
The owners manual book has made me even happier now( especially now it's not in German !!)
Will definitely be dealing with you in future matters because I'm sure there will be plenty!!
Thanks again
Fozzy( Craig forster)
Germany
 
Just wanted to publicly say a big thank you to Chris Figg and the SMG Cowfold team (plus originally Hugh Ventris who I placed the order with before he left).
Its not a secret that my previous experience with VW dealers have been awful and these guys have really restored my faith in the VW brand.
The contact was regular, these guys knew their stuff and where sympathetic to my every request.

Was well worth travelling the extra distance to deal with these guys instead of the muppet VW dealers I have around me.

Expectations exceeded!
 
Last edited:
Likewise, both my vans were from Hugh/Chris at SMG Cowfold and delivered all the way down to North Devon. Just wish I was closer to have my servicing done there.




Sent from my iPad using Tapatalk
 
+1 but waiting to award the 5 stars once they sort my table out and a couple of other issues
 
I may revise my feedback after the conversation I had yesterday with SMG about an issue I thought would be fixed, will see how it goes before say to much.
 
Good morning Rippers,

Good news, the cover has turned up this morning. Chris Figg will be in contact with you on Tuesday to arrange collection so we can change the cover in your California.
 
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