S
Snowball1935
Having been with Leicester Volkswagen for over 20 years and buying four vehicles from them, I have lost faith since buying my Caravelle and it being serviced by the commercial side of the business.
My feeling have come to a head because of today’s treatment over my son’s Passat (he and his wife both have VWs, sourced from and serviced by Leicester Volkswagen).
This morning he took his Passat in for a booked annual service and MoT. At approximately 4:00pm he discovered that it had received no attention, although it was in a different bay to that where he left it, and they said they had been busy and that he could leave it to be serviced on Monday. Asking how he should get home, he was advised to call a taxi. He is now considering cancellation of the service plans for both his and his wife’s cars.
A similar thing happened about a week previously, when he was en route to to take his car in, and received a call on his mobile to say they could not do the work because “a machine had broken down”.
On both of my last two services cosmetic marks appeared on my Caravelle. Now, thinking that we may have to cease caravanning, I will most likely sell my Caravelle. At this point, I will cease to deal with Leicester Volkswagen and purchase a different make of vehicle, with Kia being a probable contender.
At first I had concluded that their commercial mechanics had no care as to whether a vehicle is a commercial ‘dog’s body’ or a cherished privately-owned one, but my son’s experience leads me to believe that there is a drop in standards right across the company.
My feeling have come to a head because of today’s treatment over my son’s Passat (he and his wife both have VWs, sourced from and serviced by Leicester Volkswagen).
This morning he took his Passat in for a booked annual service and MoT. At approximately 4:00pm he discovered that it had received no attention, although it was in a different bay to that where he left it, and they said they had been busy and that he could leave it to be serviced on Monday. Asking how he should get home, he was advised to call a taxi. He is now considering cancellation of the service plans for both his and his wife’s cars.
A similar thing happened about a week previously, when he was en route to to take his car in, and received a call on his mobile to say they could not do the work because “a machine had broken down”.
On both of my last two services cosmetic marks appeared on my Caravelle. Now, thinking that we may have to cease caravanning, I will most likely sell my Caravelle. At this point, I will cease to deal with Leicester Volkswagen and purchase a different make of vehicle, with Kia being a probable contender.
At first I had concluded that their commercial mechanics had no care as to whether a vehicle is a commercial ‘dog’s body’ or a cherished privately-owned one, but my son’s experience leads me to believe that there is a drop in standards right across the company.