Broken spring

Georgeo · Jun 10, 2023

Just had my 2019 Beach (24,000 miles)in for an MOT, it failed on a broken rear spring. OK it’s under warranty but the catch was VW springs are on back order and the warranty won’t fit non VW springs. So I have to pay for a warranty issue due to no parts available. This sounds like a bit of a con. What other parts are VW not supplying to keep warranty costs down. I do feel this is not correct.

dspuk · Jun 10, 2023

I guess some parts are still in short supply and I think it would be a heck of a complex and long con for VW to deliberately do this. I've worked for an OEM. None of them are that clever. Or stupid.

In this situation why not fit a non OEM one to get through MOT and then just get VW to replace when it comes back in?

andyinluton · Jun 10, 2023

Ring VW assist and ask for a courtesy car/ van. As yours is under warranty and undrivable.

WelshGas · Jun 10, 2023

Georgeo said:
Just had my 2019 Beach (24,000 miles)in for an MOT, it failed on a broken rear spring. OK it’s under warranty but the catch was VW springs are on back order and the warranty won’t fit non VW springs. So I have to pay for a warranty issue due to no parts available. This sounds like a bit of a con. What other parts are VW not supplying to keep warranty costs down. I do feel this is not correct.

I presume it is under the 2 yr Extended Warranty? Did you renew the VW Assistance at the end of the original 3 yr membership?
If so, as @andyinluton said, phone VW Assistance as the vehicle is undrivable, courtesy car and the VW Dealership can complete the MOT when fixed.
Also VW Assistance May be able to source a replacement from another Dealership.

Georgeo · Jun 10, 2023

I did not renew the VW Assistance. I have emailed VWUK so will see what they say.
I need the van as it is my daily drive so I have paid for the spring, will see what VW say but won’t hold my breath

Mollymoo · Jun 10, 2023

I have a few sets of new springs in my garage what colour are the rings on yours as I may be able to help you out.
I see you are in Paisley I am in Helensburgh.

Georgeo · Jun 11, 2023

Mollymoo said:
I have a few sets of new springs in my garage what colour are the rings on yours as I may be able to help you out.
I see you are in Paisley I am in Helensburgh.

Great call @Mollymoo you should get a forum gold star, unfortunately I needed my van on the road so I just paid for a third party one. But this is what a forum is about ,community.

Mollymoo · Jun 11, 2023

flying banana · Jun 11, 2023

Nothing wrong with aftermarket none oem springs anyway. They're probably better

Ozzy Pete · Jun 11, 2023

Like with most other parts fitted to a VW, VW don’t actually make them. They send tenders out and whoever comes with the best value to the company then gets the order,
There are many many OE parts surpassed in quality by aftermarket parts one example is Brembo brakes which are far superior than OE parts. I certainly wouldn’t bother waiting till VW got their act together and buy my own Quality aftermarket items and get them fitted at my local garage.

flying banana · Jun 11, 2023

If you can twirl a spanner and operate a jack, the rear springs are really easy to do yourself. Happened to me.. bought 2 aftermarket springs and swapped the pair at home in around 1 hour