App connect / car play - needs a “part”? !

[Crell]

I’ve just been told by the dealer service department that they need a part in order to get App Connect working and it’s 199.99 + VAT on my 2017 Cali.

I have the Discover Nav and was originally told all I needed was a code whenI bought it.

It’s all a bit vague for my liking but has anyone else been told this or can you shed any light on what the part might be?

 

[Loz]

at that price it sounds like the activation key unless you have no USB socket in either the small cubby by the gear lever or the top glove box?

 

[Crell]

Thanks @Loz . As far as i know my head unit just needs the activation key...but I'd been told that was about £100 and not £240. That just got me wondering.

I have USB in the glove box, so it could turn out to be a very expensive USB stick if all it's providing is the software key (on a USB stick). That's assuming the price I was told for the key at the time of purchase was correct.

Has anyone else been quoted for activation?

 

[Crell]

Just found a link from @Spartan in this post.

https://vwcaliforniaclub.com/threads/carplay-activation-code.20808/

Looks like it might be 200 Euro for the car play key so that's probably what it is and the price I was told at sale is wildly out. Will speak tot he dealer tomorrow.

 

[Annik]

I was also quoted £240 but they got it down to about £215 with a discount. I still cant get Carplay to work as when I enter my details on their website it says
Vehicle could not be added The VIN you entered may belong to a vehicle for which the Car-Net Services cannot be used !! I have since given up

 

[Loz]

I was also quoted £240 but they got it down to about £215 with a discount. I still cant get Carplay to work as when I enter my details on their website it says
Vehicle could not be added The VIN you entered may belong to a vehicle for which the Car-Net Services cannot be used !! I have since given up

Carplay (iphone connected) and Car-net (needs vw 3G stick) are 2 different things..

 

[Blue Juice]

I went to my dealer this week with the CarPlay activation key part number - they looked it up, quoted me 209 euros but said they wouldn’t order it as they had no idea what to do with it when the code arrived....

 

[Bentley]

I’ve had car play activated by dealer yesterday at a cost £218. T6 Ocean 66 plate, discover media 6.33” +DAB infotainment unit..

 

[Blue Juice]

Thats good to know, perhaps I'll try a different dealer!!!

 

[Bentley]

Think the product code is 7H0.054.830 - should be helpful. I had to do a lot of enquiring before VWCS contacted dealer and they worked out what I needed..so wasn’t straight forward. Dealer did 2 recalls 23U8 ( quality improvement measure) & 213G ( W- oil supply line) ??

 

[Crell]

@Bentley do you know if they had to order a part ( a USB stick with the license key) or did they get it online?

I’ve just been told that the “software” is on back order. As someone who works in the area I doubt that very much! More likely the USB stick with the software is on back order but if it’s possible to download the key as per the link above I can provide a USB stick!

I can’t beleive how difficult this seems to be.

Who was your dealer ?

 

[JohnGuppy]

Could someone explain why do you need this code or need a usb stick when you can connect your phone to via USB and use Apple car play and car play seems to work and provide weather , and lots of information if I am incorrect can any tell me why do I have to get a code at a cos to me , on checking it says my licence is valid until 2020
the USB stick is a means to get your vehicle connected to the internet very expensive stick

 

[Crell]

If you can screen mirror your IOS or android phone on your head unit we’re talking about the same thing. Otherwise I think you’re referring to the ( junk) Car Net capability offered by VW?

Car play is an option at purchase - you may already have it specified

A software license is a software license. They can charge what they want for it.
It looks like the license is -200 GBP or 200EUR irrespective of whether they ship the key on a USB stick to a d alert or you download a key online which seems to be an option in Germany at least.

 

[JohnGuppy]

Thanks
I can mirror my IPhone and all works fine also I have car net works as it tells me local garages and weather but must admit no much use

 

[Bentley]

Nothing to do with USB stick, just software update , empty DVD box with Activation documents which include
1. Activation code
2. Activation number
3 Pin code
My dealer VW Clark’s commercial
Dundee branch. Parts department
Alan was the guy who sorted..

 

[Crell]

@John Guppy then you’re one of the lucky ones

@Bentley thanks for clearing that up! I might try the German website tonight otherwise I guess I have to join a back order queue for a computer generated/ managed code to arrive in a dvd case

 

[JohnGuppy]

Please I don't want to be any different than anyone else cant see anything in my build spec

 

[Bentley]

Mine took 2 days to arrive, and was scheduled to install 4 days later.. It’s no more than a 40 min job I was told. Dealership was more keen to update other issues with the vehicle..

 

[JohnGuppy]

I have just checked and it seems I have reg. car net
7 digit number
and service number 7 letters and numbers but not sure where I got them from
but never paid anything