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Breeze Poole

Calimagg

Calimagg

VIP Member
Messages
120
Vehicle
T6 Ocean 204
Van back yesterday after interim service and warranty issues, one of which was picked up on inspection. Excellent communication and updates from Jason, Martin (VWguru) and Steve.
Thanks guys, it was worth the 200 mile round trip and I left feeling like a valued customer.
 
jhgf

jhgf

Messages
59
Location
Poole
Vehicle
T6 Ocean 204 4Motion
We’ve bought 2 Californias from Breeze. Always had great service. Would definitely recommend. However we are spoilt, as we live in Poole!
 
Smm

Smm

Messages
10
Location
Bournemouth
Vehicle
T6 Ocean 204 4Motion
Not a great experience for us first time so decided to look elsewhere for next purchase 8 years later, spoke with Breeze but could not compete with Sytner Van Centre North Wales, delivered to our door on low loader from Wales, we live 3 miles from Breeze!!
 
Meoncoast

Meoncoast

an Ocean by the Sea
Top Poster
VIP Member
Lifetime VIP Member
Messages
3,932
Location
Moorgreen
Vehicle
T6 Ocean 150
Not a great experience for us first time so decided to look elsewhere for next purchase 8 years later, spoke with Breeze but could not compete with Sytner Van Centre North Wales, delivered to our door on low loader from Wales, we live 3 miles from Breeze!!
But better you have a 1st class service centre 3 miles from home than a poor service centre with great sales discount 3 miles from home.
 
Smm

Smm

Messages
10
Location
Bournemouth
Vehicle
T6 Ocean 204 4Motion
Guess it’s one of those threads that just presses same old, my point was that from a personal experience the sales team at Breeze couldn’t care a fig after our first purchase so chose not to buy from them again - service zero.
However if we are talking specifically about a service technician or service department manager then I have little comment, try calling them and see if they answer phone, they may have updated their policy or staff.
 
VW Guru

VW Guru

Messages
562
Location
Uk
Vehicle
T6 Ocean 204
Guess it’s one of those threads that just presses same old, my point was that from a personal experience the sales team at Breeze couldn’t care a fig after our first purchase so chose not to buy from them again - service zero.
However if we are talking specifically about a service technician or service department manager then I have little comment, try calling them and see if they answer phone, they may have updated their policy or staff.
Hi @Smm im sorry you have had such a bad experience with our sales team but the team I’m sales now are totally different to 8 years ago and are now led by a great sales manger Carl Jones. As for our service side I have been with breeze for over 15 years but I did spend a period of time traveling between all of our dealers to up standards but unfortunately that let our Poole branch slip for a few years and the some of the technicians that were there at the time were not the best. However I have been based back in Poole since late 2016 and have worked very hard to build up the new technicians we have and the new service advisors we have. Everyday is a learning curve as vw throw more and more paperwork at us and more and more obstacles in our way but we are as a workshop focused on high quality workmanship with great customer service. I admit we don’t always get this right but we are human after all and everybody makes mistakes sometimes. We now have a dedicated call center and call monitoring so our management teams come down very hard on people not answering the phone. Once again I can only apologize for the issues you have had in the past but myself and my team of technicians will treat your Cali with the upmost care and respect and go out of our way to make sure you have a great experience with us.
 

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