Broken locking nut key

Gez B · Mar 14, 2017

just tried to change my wheel after a puncture second time I have used this after buying my new beach in January. No undue pressure put on it. And it just broke. See photo. Has this happened to anyone else and do you think the dealer should replace it? Also would it be covered by my warranty?

Meoncoast · Mar 14, 2017

I would expect it to be covered by warranty, faulty part how did you get the wheel off.

sidepod · Mar 14, 2017

Oooooo good luck with that one!

Gez B · Mar 14, 2017

My alloy got a puncture so the spare is on. It broke when I was trying to get the spare back off to put the alloy back on.

daz60 · Mar 15, 2017

Gez B said:
My alloy got a puncture so the spare is on. It broke when I was trying to get the spare back off to put the alloy back on.

Hi Gez B, try your local tyre fitters, they will usually have a universal lock nut- bolt remover. Good look

B J G · Mar 15, 2017

You could buy this, makes lock nuts seem pointless!!

http://www.ebay.co.uk/itm/NEW-LOCKI...901680?hash=item1ea8510830:g:6IIAAOSwLVZVtfv4

Meoncoast · Mar 15, 2017

B J G said:
You could buy this, makes lock nuts seem pointless!!

http://www.ebay.co.uk/itm/NEW-LOCKI...901680?hash=item1ea8510830:g:6IIAAOSwLVZVtfv4

That is why every scum bag can knick your wheels

Graham Goode · Mar 15, 2017

As others have said that should be covered by warranty. But this may be of use to others outside of warranty

I had the same thing happen to me a number of years ago on a different car. The key was a very similar looking design to the one above and made by McGard.

Replacement keys are available direct from them on their website:

http://shop.mcgard.de/customer-key/

If you don't have the required info, I didn't, you can contact them and they can identify the key from a photo, you'll also need to provide some form of ID too.

californiakid · Mar 15, 2017

Call out VW Assistance.

Gez B · Mar 15, 2017

Thanks for all the advice. I appreciate you taking the time to try and help.I decided to phone the dealer I bought my van from and at first they said they would sell me a new set. I then told them I would be bringing the van back in the morning and I would like them refund me the whole cost of the van as it was not fit for purpose. I then received an email saying as a goodwill gesture they would order some new locking wheel nuts and would be in touch when they were in. I emailed them back and told them this was not good enough and as it was genuine VW part, and only two months old it should be covered by a warranty. I then received an email saying they had a new set in stock and could do it straight away. The moral of the story is sometimes being assertive and sticking to guns, you will get what you want with an apology. Or like I was a complete pain in the backside to them

T6 CFO · Mar 20, 2017

Was checking my paper work for something else today and stumbled across the card with code for my locking wheel Nuts which I had not made a note of. I have now because of this thread.

Mike

WelshGas · Mar 20, 2017

T6 CFO said:
Was checking my paper work for something else today and stumbled across the card with code for my locking wheel Nuts which I had not made a note of. I have now because of this thread.

Mike

VW have that info, related to your Reg Number and VIN.