D
drobb
VIP Member
- Messages
- 10
Hi everyone
My California SE is in the dealers for some warranty work. While I was there I mentioned that I never had a child net for the roof bed, and as my son is nearly three I could do with one. They asked if I had purchased the van from them, if so they would check the PDI to see if it had been supplied with the van. If not they would get one from VW on a warranty claim as it's a standard piece of kit. I explained I had bought the van privately a year ago and the seller said he gave me everything he had received when he bought it. With this information I decided to contact the garage that supplied the van new 2 years ago. The garage is Colbournes in Guildford. The sales manager was out when I called so I left my details regarding my query and he rang me this afternoon. He was rather abrupt and awkward with me not even introducing himself, said he wasn't there at the time of the sale and it's not on the PDI as an item to check, so wouldn't commit to whether or not it was supplied, and VW wouldn't support a claim now as it was three years ago, I reminded him it was only two years ago and I bought the van off the original purchaser a year ago, and neither of us had seen the net. He wouldn't have it and said I could complain to VW if I wanted. Thing is I'm not even bothered if I have to buy one, I need it soon, it was just an enquiry to see if it was even there at all... Can anyone tell me where the net is stored when you receive the van as I may have missed it if it's in some obscure place. And secondly is it only me but are all commercial dealers short on customer care, my local dealer is nearly as bad, they know very little about Californias or the accessories from Brandrup. I think this is shocking when you consider the cost of these vehicles, I bet if you paid nearly 50k for a BMW the standard of service would be impeccable across all dealers. I can't for the life of me see the reason behind a commercial dealer selling these lifestyle vans.....
Enough of the rant... Thoughts appreciated, Thanks
PS I know there are some good dealers out there such as SMG Cowfold who I had the pleasure of dealing with this week, ordering some carpets for the rear of the van. Very helpful and knowledgeable about all things California.. Pity they aren't all like that.
My California SE is in the dealers for some warranty work. While I was there I mentioned that I never had a child net for the roof bed, and as my son is nearly three I could do with one. They asked if I had purchased the van from them, if so they would check the PDI to see if it had been supplied with the van. If not they would get one from VW on a warranty claim as it's a standard piece of kit. I explained I had bought the van privately a year ago and the seller said he gave me everything he had received when he bought it. With this information I decided to contact the garage that supplied the van new 2 years ago. The garage is Colbournes in Guildford. The sales manager was out when I called so I left my details regarding my query and he rang me this afternoon. He was rather abrupt and awkward with me not even introducing himself, said he wasn't there at the time of the sale and it's not on the PDI as an item to check, so wouldn't commit to whether or not it was supplied, and VW wouldn't support a claim now as it was three years ago, I reminded him it was only two years ago and I bought the van off the original purchaser a year ago, and neither of us had seen the net. He wouldn't have it and said I could complain to VW if I wanted. Thing is I'm not even bothered if I have to buy one, I need it soon, it was just an enquiry to see if it was even there at all... Can anyone tell me where the net is stored when you receive the van as I may have missed it if it's in some obscure place. And secondly is it only me but are all commercial dealers short on customer care, my local dealer is nearly as bad, they know very little about Californias or the accessories from Brandrup. I think this is shocking when you consider the cost of these vehicles, I bet if you paid nearly 50k for a BMW the standard of service would be impeccable across all dealers. I can't for the life of me see the reason behind a commercial dealer selling these lifestyle vans.....
Enough of the rant... Thoughts appreciated, Thanks
PS I know there are some good dealers out there such as SMG Cowfold who I had the pleasure of dealing with this week, ordering some carpets for the rear of the van. Very helpful and knowledgeable about all things California.. Pity they aren't all like that.
