Tloeg
VIP Member
DO NOT BUY FROM THIS VOLKSWAGEN DEALERSHIP ( Inchcape Volkswagen Van Center Manchester Fifth Ave, Village Way, Trafford Park, Stretford, Manchester M17 1JL ) in Nov 2020 I purchased a California Ocean for over £72,000 which was not fit for purpose numerous faults on pick up. Then abysmal customer service from this dealership I have only received one call in Nov telling me how sorry they were and how the manager wanted to call - still waiting for that call and the Cali is still not repaired 29th January 2021 nearly four months.
This is my first Volkswagen. Because of the number of manufacturing defects, quality issues with the Cali, the lack of urgency to resolve these problems and terrible customer service, this has [compromised] my experience with the Vehicle and Volkswagen as a brand.
My experience:
1.Driving from the dealership on the motorway, the roof popped open on the outside lane because somebody at the dealership had not closed it properly. (very dangerous).
2. The back cupboard door swings open every time under braking - from purchase.
3. The water tank has a fast leak, which means I can't use the shower or the taps - from purchase.
4. The third day of ownership, the rear passenger window dropped and would not open.
5. Lights are flashing under the sink. - from purchase.
6.The first visit to the service centre the only repair carried out was two windows oiled after five days of then having the Cali.
7. Second visit to the service centre the door that was ordered from Germany arrived with parts missing, and the cupboard door was not fit for the purpose.
8. No, follow up calls since Nov from this dealership who sold me The California.
I understand that things can go wrong, but a sign of a good company is what it does to correct the problems that will inform me about that companies moral compass and leadership.
The above tells me everything I need to know.
This is my first Volkswagen. Because of the number of manufacturing defects, quality issues with the Cali, the lack of urgency to resolve these problems and terrible customer service, this has [compromised] my experience with the Vehicle and Volkswagen as a brand.
My experience:
1.Driving from the dealership on the motorway, the roof popped open on the outside lane because somebody at the dealership had not closed it properly. (very dangerous).
2. The back cupboard door swings open every time under braking - from purchase.
3. The water tank has a fast leak, which means I can't use the shower or the taps - from purchase.
4. The third day of ownership, the rear passenger window dropped and would not open.
5. Lights are flashing under the sink. - from purchase.
6.The first visit to the service centre the only repair carried out was two windows oiled after five days of then having the Cali.
7. Second visit to the service centre the door that was ordered from Germany arrived with parts missing, and the cupboard door was not fit for the purpose.
8. No, follow up calls since Nov from this dealership who sold me The California.
I understand that things can go wrong, but a sign of a good company is what it does to correct the problems that will inform me about that companies moral compass and leadership.
The above tells me everything I need to know.
