Flat battery !

A

ange

Messages
3
Location
Spain
Vehicle
Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang
 
Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang
There are jump posts in the engine bay for petrol and diesel models, if it’s hybrid then it’s a call out I’m afraid
 
Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang
Sorry you've not had a good start to your holiday.and hope it doesn't affect you continuing.
May I ask what your van is plse - hybrid/diesel/petrol ?
Was told our van didn't need update doing on it.
We used our hybrid van for 2 nights with no issues (4 days after picking up from dealer) but it will not be used now for another 4 weeks - am slight concerned.
 
 
Sorry you've not had a good start to your holiday.and hope it doesn't affect you continuing.
May I ask what your van is plse - hybrid/diesel/petrol ?
Was told our van didn't need update doing on it.
We used our hybrid van for 2 nights with no issues (4 days after picking up from dealer) but it will not be used now for another 4 weeks - am slight concerned.
It's diesel ⛽
 
It's diesel ⛽
That’s very frustrating.
You’ll see from the thread mentioned above that lots of people are having this issue with the starter battery.
There is a suggestion to turnoff the keyless entry in the infotainment system, my van hasn’t suffered from the starter battery issue yet and I still have the keyless entry feature turned on but my van keys are over 50m from the van when I park up. I don’t know if people have their keys nearer to their van if it is pinging the van and consuming power.
I have a small lithium jump pack in my glove box just in case.
 
Ange, I would let your dealer know that you’ve had a flat battery.
The starter battery is a 12v AGM and they don’t like dropping below 12v, if you can get a reading (even from the California app) if it happens again I would be asking for a replacement if it continues.
 

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