Sliding door roller replacement refused under warranty as claimed to be a 'bodywork component"

[LemonDrop]

As suspected, the dealer has come back and said the replacement roller for the sliding door isn't covered under the All-In plan as it is a "bodywork component".

Anyone had success getting this replaced under warranty or is it not worth bothering with challenging it?

 

[Perfectos]

As suspected, the dealer has come back and said the replacement roller for the sliding door isn't covered under the All-In plan as it is a "bodywork component".

Anyone had success getting this replaced under warranty or is it not worth bothering with challenging it?

Is it an MOT Failure ? (Check out MOT requirements for Passenger doors )

All in or Factory Warranty?

If the item causes an MOT failure it is warranty issue.

 

[LemonDrop]

Thanks @Perfectos.

It's the All-In warranty. I don't think it would be an MOT failure as the MOT was done at the same time and I asked if I could potentially buy the part and take it to another garage to fit, which he said I could. I can ask the question though.

To be fair, the dealer was helpful and did say I wasn't the first one to to ask this question so I suspect it will be a hard No from VW.

 

[Luke Sharp]

I would take the view that “bodywork” is the aesthetic exterior of the vehicle. If the failures are structural or affect the functionality & operation of the van, then they are not aesthetic in my opinion? And therefore should be covered under warranty?

Does the warranty define “bodywork” anywhere?

 

[WelshGas]

I would take the view that “bodywork” is the aesthetic exterior of the vehicle. If the failures are structural or affect the functionality & operation of the van, then they are not aesthetic in my opinion? And therefore should be covered under warranty?

Does the warranty define “bodywork” anywhere?

Ts & Cs

 

[LemonDrop]

I suppose it depends how you define a body work component v a mechanical part. I think it should be covered:

Google says:
Yes, a sliding door roller is considered a mechanical part because it is a component that directly contributes to the movement and function of a sliding door, allowing it to roll along the track, making it a key part of the door's mechanical system.

Key points about sliding door rollers:

• Function:
  They bear the weight of the door and facilitate smooth sliding movement along the track.
  
  
• Component of a system:
  As part of a sliding door mechanism, the roller is considered a mechanical component alongside the track and other hardware.
• Wear and tear:
  Like other mechanical parts, rollers can wear out over time due to friction and usage, requiring occasional replacement.
  
  
  The warranty says:
  "Electrical or mechanical failure Means the sudden and unexpected failure of a component which is covered by this Warranty and which needs immediate repair or replacement. Wear and tear is included for the first 100,000miles from first registration of your vehicle under the Warranty."