G
Ghilliechief
Hi
Can any help or offer advice!
I have a Cali ocean 204 on a 2016 plate with the VW built in Discovery Care Sat Nav. Periodically on my iMac there is a little bouncing box in the bottom bar that indicates to me that there are new maps available to download on to my VW SD card. The other day I noted that there was a new map update so I followed the usual procedure and down loaded the maps, The discovery care software asks you to insert your VW SD card and once it acknowledges the VW card it allows you to proceed. Once downloaded to the computer you are then asked to download the maps to the VW SD card. At this point it had obviously wiped the card clean and then proceeded to tell me there was an error.
I contact VW customer services who bounced me to my local Vw dealership who then bounced me back to VW who then bounced me back....... No one taking responsibility.
Eventually many call , emails later VW are saying that my card is now obsolete and I and I will need to purchase a new card at my expense. I asked them to reinstate my old maps to which they replied could not be done. At no point was there any info enlightening me to this issue if I were to go ahead and attempt to update my Sat nav.
Has any one in the last few days experience the same loss of there maps and VW taking no responsibility
Regards
Sean
Can any help or offer advice!
I have a Cali ocean 204 on a 2016 plate with the VW built in Discovery Care Sat Nav. Periodically on my iMac there is a little bouncing box in the bottom bar that indicates to me that there are new maps available to download on to my VW SD card. The other day I noted that there was a new map update so I followed the usual procedure and down loaded the maps, The discovery care software asks you to insert your VW SD card and once it acknowledges the VW card it allows you to proceed. Once downloaded to the computer you are then asked to download the maps to the VW SD card. At this point it had obviously wiped the card clean and then proceeded to tell me there was an error.
I contact VW customer services who bounced me to my local Vw dealership who then bounced me back to VW who then bounced me back....... No one taking responsibility.
Eventually many call , emails later VW are saying that my card is now obsolete and I and I will need to purchase a new card at my expense. I asked them to reinstate my old maps to which they replied could not be done. At no point was there any info enlightening me to this issue if I were to go ahead and attempt to update my Sat nav.
Has any one in the last few days experience the same loss of there maps and VW taking no responsibility
Regards
Sean