Warranty issues

[Ernie]

I had my cooker fixed last year under warranty as it lit but didn't stay alight, ignition switch was changed but problem still exists, however my warranty has expired. I thought that if it was reported under warranty and not resolved they are still liable but they are saying it is my responsibility to pay for it, is this true? I haven't had good experience full stop at my local vw garage smg tonbridge anyway! It sounds more like the thermocouple to me, if I have to do it are they hard to change?

 

[calikev]

I would contact customer services and tell them that Smg tonbridge failed in their attempt to fix it whilst it was under warranty see what they say

 

[jts46]

Don't understand why you didn't test appliance before accepting repair?

 

[calikev]

Sorry didn't read properly there did seem a large gap between the repair last year and now it might not be related

 

[iamchucky]

Concerning Warranty so adding to this thread : Just taken our 2 year old Ocean to fix a 'few' issues under warranty; Rear Brake Light leak, Gas ring that sometimes gave a small shock when we pressed the igniter, Rusty screws in the roof & a faulty tap - all sorted by the dealer but they refused to give us any paperwork concerning the repairs even when we asked... is this normal? They did say that we'd get a letter from VW once they had submitted the warranty claim but I'm not sure this will happen.

 

[Meoncoast]

but they refused to give us any paperwork concerning the repairs even when we asked... is this normal?

Yes

They did say that we'd get a letter from VW once they had submitted the warranty claim but I'm not sure this will happen.

Never had this.