C
CarolS
VIP Member
- Messages
- 40
- Location
- Cornwall
i took our 13 reg Cali to our local VW dealer on Tuesday after noticing that a very small hole has appeared in the roof bellows. The hole is close to the seam on the front of the roof bellows on the left hand side at about 8ins up from the bottom. After inspecting the hole I was told that the hole was as a result of the lining being caught in the scissors due to the doors and windows being closed when the roof was lowered. They also said that this was backed up by the burgee strap fitted to the roof which indicated laziness in closing the roof. Despite my protestations they refused to accept that the roof had never been closed with the doors and windows closed and that the bungess strap was used an an additional precaution. Nor would they accept that given the location of the hole there was no way it could have been caused by the roof mechanism.
As far as they were concerned no other reports of holes in the roof bellows had been reported and if it was not on the data base it was not a VW problem! Good service or what??? Appreciate any advice from others who may have encountered problems in getting issues resolved.
As far as they were concerned no other reports of holes in the roof bellows had been reported and if it was not on the data base it was not a VW problem! Good service or what??? Appreciate any advice from others who may have encountered problems in getting issues resolved.