![Smiffy4bikes](/data/avatars/m/5/5213.jpg?1464112511)
Smiffy4bikes
VIP Member
I had a call from VW last week, two weeks after I picked up Mr Blu. I've no idea if the call was from the UK, or Germany as the lady I spoke to, whilst extremely polite, was Oriental, with no apparent sense of humour, but hey. ![Wink ;) ;)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
"Would you mind if I asked you some questions about the purchase of your new vehicle?"
No, fire away...
"On a scale of 1-5 (five being the highest) how pleased are you with the service offered by your dealer?"
4.
‘Why not a 5?’
because no-one is that good.
“Oh, I see...”
“On a scale of 1-5, how pleased are you with the vehicle?”
10.
“Sorry, can you repeat that?”
10. Its absolutely bloody awesome.
“Uhhmmm...the computer won’t accept 10?”
ok, make it a 5 then.
“on a scale of 1-5, how would you rate the collection of your vehicle?”
3.
“Can you explain why this wasn't marked as a 5?”
Because I knew some things about the vehicle that the dealer didn’t, and I don’t appreciate having to find a petrol station within ten minutes of collecting a vehicle as the fuel gauge barely moved when I got in it.
“Can you explain that further please?”
If I spend £55k on a vehicle I would expect at least half a tank of fuel to be put in the vehicle before I take the long drive home. I wanted to familiarise myself with the vehicle for at least 20 miles before I ventured into a petrol station.
“Oh, I see”
(Actually, I don’t think you do.....
)
“On a scale of 1-5 how would you rate the Customer Service of Volkswagen”
2.
“Oh!. Can you explain why please?”
To have to wait 8 months for a vehicle is unacceptable, full stop. To be told 3 months before the thing has even been built that if I dare to add another super expensive optional extra to the vehicle that I will have to cancel my order and go to the back of the queue for a build date is frankly ridiculous.
Whilst the service offered by my dealer was very good, Volkswagen as a company in my view treat their customers with contempt and disinterest. The build dates, delivery dates, any dates as to when things are going to happen are a complete mystery, to the dealer as well as me, the customer.
“Oh”
“Are you happy for your comments to be forwarded to Volkswagen and your dealer?”
Most definitely....![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
"Would you mind if I asked you some questions about the purchase of your new vehicle?"
No, fire away...
"On a scale of 1-5 (five being the highest) how pleased are you with the service offered by your dealer?"
4.
‘Why not a 5?’
because no-one is that good.
“Oh, I see...”
“On a scale of 1-5, how pleased are you with the vehicle?”
10.
“Sorry, can you repeat that?”
10. Its absolutely bloody awesome.
“Uhhmmm...the computer won’t accept 10?”
ok, make it a 5 then.
“on a scale of 1-5, how would you rate the collection of your vehicle?”
3.
“Can you explain why this wasn't marked as a 5?”
Because I knew some things about the vehicle that the dealer didn’t, and I don’t appreciate having to find a petrol station within ten minutes of collecting a vehicle as the fuel gauge barely moved when I got in it.
“Can you explain that further please?”
If I spend £55k on a vehicle I would expect at least half a tank of fuel to be put in the vehicle before I take the long drive home. I wanted to familiarise myself with the vehicle for at least 20 miles before I ventured into a petrol station.
“Oh, I see”
(Actually, I don’t think you do.....
![Banghead :headbang :headbang](/data/customsmile/banghead.png)
“On a scale of 1-5 how would you rate the Customer Service of Volkswagen”
2.
“Oh!. Can you explain why please?”
To have to wait 8 months for a vehicle is unacceptable, full stop. To be told 3 months before the thing has even been built that if I dare to add another super expensive optional extra to the vehicle that I will have to cancel my order and go to the back of the queue for a build date is frankly ridiculous.
Whilst the service offered by my dealer was very good, Volkswagen as a company in my view treat their customers with contempt and disinterest. The build dates, delivery dates, any dates as to when things are going to happen are a complete mystery, to the dealer as well as me, the customer.
“Oh”
“Are you happy for your comments to be forwarded to Volkswagen and your dealer?”
Most definitely....