S
Stu
Guest User
I asked VW Customer Services to investigate the large number of recent failures on behalf of the forum and received the following statement.
It is a very company orientated response and I'm sure you wouldn't expect anything less however please do not use it as a springboard for meaningless negative comments but by all means please have a constructive discussion and if there are any points to go forward I can feed them back to VW directly -
It is a very company orientated response and I'm sure you wouldn't expect anything less however please do not use it as a springboard for meaningless negative comments but by all means please have a constructive discussion and if there are any points to go forward I can feed them back to VW directly -
VW Customer Services said:Further to your email dated 31st August we have investigated the concerns over the roof panel control on the Volkswagen California.
Thank you for giving me time to investigate and respond to your email.
We monitor our vehicle range closely for any component failure and pride ourselves on acting swiftly should any trend become apparent. This is achieved by working closely with our excellent Van Centre Network and our Technical Experts within the UK and at the Factory. After speaking with our Master Technicians regarding your concerns with the Control Panel on the Volkswagen California, they can confirm there are no known issues.
There has been a slight increase in the parts sales on the Model 2012, but the total part replacement only equates to 5% of the California's that are on the United Kingdom roads to date.
We do take our reputation for quality very seriously but like any other manufacturer; we cannot guarantee that the many components which go into the complex build of our vehicles will never fail. That's why all new Volkswagens are supplied with a comprehensive three year/100,000 miles warranty and when it expires, owners do always have the option to extend this.
Volkswagen Commercial Vehicles will always look to support our customers outside of the warranty period but we must take a number of factors into consideration. These include purchases and services within the Volkswagen Commercial Vehicle network and any repairs must be both diagnosed and carried out within one of our Authorised Repairers
We hold a massive stock of Volkswagen parts in our main distribution warehouse, we currently supply over 95% of all orders from our Centres are supplied the next day.
All genuine Volkswagen Parts are designed for our vehicles and tailored to fit, with a long life span assured. We do place the greatest emphasis on their reliability, particularly in those aspects which affect safety.
The parts satisfy the strictest statutory requirements of all countries with regard to design, function and service life.