Steven78
Hello and greetings from germany,
I am currently facing a very similar issue.
My New California Ocean (T7) (Hybrid) was parked for the first time for 48 hours straight on the driveway without moving.
Then, suddenly, the alarm system went off, and the car was electrically dead.
With jumper cables, I was able to drive it to the workshop. It displayed several error messages.
In hindsight, I realized that the refrigerator had been on. Unlike previous models, there is no indication on the dashboard that the refrigerator is running.
Someone from the VW hotline told me two things that left me stunned:
Firstly, it’s normal for the alarm system to trigger when the battery is almost empty.
Secondly, the T7 doesn’t have separate circuits (isolating relays), so it’s normal for the refrigerator to drain the car battery and not just the camping battery.
I said that this must be a design flaw that hardly any customer would accept and that I wouldn’t want the car back before it’s fixed. He responded that it "works as designed."
Then, my contact person at the workshop told me exactly the opposite:
They’re unclear about why the alarm went off; it couldn’t have been due to low battery voltage. And that the refrigerator draining the car battery couldn’t be the issue.
They’ve sent the er2ror report to the factory and are now waiting for instructions on what to do next.
I’ve been waiting for several days now.
It’s all very frustrating.
Have there been any early findings on your side regarding what might be causing the issue?
Best regards,
Steven
I am currently facing a very similar issue.
My New California Ocean (T7) (Hybrid) was parked for the first time for 48 hours straight on the driveway without moving.
Then, suddenly, the alarm system went off, and the car was electrically dead.
With jumper cables, I was able to drive it to the workshop. It displayed several error messages.
In hindsight, I realized that the refrigerator had been on. Unlike previous models, there is no indication on the dashboard that the refrigerator is running.
Someone from the VW hotline told me two things that left me stunned:
Firstly, it’s normal for the alarm system to trigger when the battery is almost empty.
Secondly, the T7 doesn’t have separate circuits (isolating relays), so it’s normal for the refrigerator to drain the car battery and not just the camping battery.
I said that this must be a design flaw that hardly any customer would accept and that I wouldn’t want the car back before it’s fixed. He responded that it "works as designed."
Then, my contact person at the workshop told me exactly the opposite:
They’re unclear about why the alarm went off; it couldn’t have been due to low battery voltage. And that the refrigerator draining the car battery couldn’t be the issue.
They’ve sent the er2ror report to the factory and are now waiting for instructions on what to do next.
I’ve been waiting for several days now.
It’s all very frustrating.
Have there been any early findings on your side regarding what might be causing the issue?
Best regards,
Steven