Clark Commercials Aberdeen, Dyce

[AlisonF]

I have posted on several threads recently (12 volt sockets not working, leisure batteries drained, windows leaking) and others in the past (retrofitting wind out awning and tow bar, and initial handover).
My most recent posts have included contents of emails from the service manager of my local dealer. It has been brought to my attention that I did this without the knowledge of the service manager and as a consequence they will no longer respond to my emails. For which I can only apologise. And have already done so.
I have been posting with the intent of sharing information to help solve technical issues. And I will openly admit, I have also been sharing my frustrations on this forum.
Once again, if I have offended anyone or shared information I should not have, I am sorry.

 

[ArunAlec]

I have posted on several threads recently (12 volt sockets not working, leisure batteries drained, windows leaking) and others in the past (retrofitting wind out awning and tow bar, and initial handover).
My most recent posts have included contents of emails from the service manager of my local dealer. It has been brought to my attention that I did this without the knowledge of the service manager and as a consequence they will no longer respond to my emails. For which I can only apologise. And have already done so.
I have been posting with the intent of sharing information to help solve technical issues. And I will openly admit, I have also been sharing my frustrations on this forum.
Once again, if I have offended anyone or shared information I should not have, I am sorry.

Hopefully they will take the opportunity to delight you enough for you to share some positive feedback about them on this forum.

 

[Digger]

If it had the desired effect of making them wake up and improve that would be perfect. Regretfully they seem too insular and unwilling to discuss (or better improve). I do not think you have to apologise but in doing so you prove you are the better person. If anyone from Clark Commercials read this maybe they can reflect and make good.

 

[2into1]

Did they say they were just unwilling to respond to your emails, or not willing to help you any further with your Cali faults? (irrespective of how you contact them?)

 

[AlisonF]

Did they say they were just unwilling to respond to your emails, or not willing to help you any further with your Cali faults? (irrespective of how you contact them?)

Just the emails.
However I have still not received any documentation for the replacement batteries (leisure and engine) which was done end of last year and documentation has been promised twice but not arrived.
I also have asked for details of what the plan is for testing the leaking window (I’m keen to avoid the need for a replacement if that means taking the kitchen out...) and nothing received.
The response I had was everything from now on will be by telephone or hard copy. And I am still awaiting hard copy of both of the above...

 

[Loz]

Sounds a bit childish to me and just another way for them to get out of being held to account for shoddy or incomplete work.
In my mind, the harder they push back, the longer the letter to VWCV UK would be getting.
who is the customer here? ffs!
I certainly admire your patience with them.

 

[AlisonF]

Hopefully they will take the opportunity to delight you enough for you to share some positive feedback about them on this forum.

Thank you. The forum have been very supportive and informative on many issues over the 4 years I have been a member. And long may that continue...

 

[AlisonF]

If it had the desired effect of making them wake up and improve that would be perfect. Regretfully they seem too insular and unwilling to discuss (or better improve). I do not think you have to apologise but in doing so you prove you are the better person. If anyone from Clark Commercials read this maybe they can reflect and make good.

I think the fact that the objection about my posting contents of an email means that someone is now following the forum. I also hope in a positive manner. As I have been overwhelmed by the support and contributions to help solving issues over the last 4 years I have been a member.

 

[AlisonF]

Sounds a bit childish to me and just another way for them to get out of being held to account for shoddy or incomplete work.
In my mind, the harder they push back, the longer the letter to VWCV UK would be getting.
who is the customer here? ffs!
I certainly admire your patience with them.

I will summarise my experience(s) of the last few months to VWCS UK. There have been good points alongside the ‘not to be repeated’ ones. There has not been any specific individual who has been exemplary nor appalling. My experience has been that the system is not ‘joined up’ and that has lead to several errors, miscommunication, etc. Which I hope we can help improve. But it does need willing parties on both sides who actually want to improve...

 

[Perfectos]

Business that have a poor rep have reason to worry about their written communications, otherwise why would they be concerned, what a childish approach, they have been named and shamed On various posts over the years,, not just yours, they , the business, should take it on board and provide a service, that when communication are posted by others they are proud of, instead they choose to take the view of a petulant 10 year old ! Actions speak louder than words. Incidentally emails are a recognised method of communication with legal standing, you can insist on the dealer using email in favour of other types of communication, if they refuse or fail to comply, I think a court would be suspicious as to why they specifically choose not to communicate openly !
As if they think bad service is covered up by silence on their part FFS, speaks volumes
Let’s hope VWuk have an opinion ! Maybe they would have a different approach to email communication with VWuk ? A dealer that has something to hide ?
Either way, what a poor decision on their part, unless they are ashamed of their communication?