You don’t enter into a contract with VWFS when you order a vehicle, you choose to do so upon delivery for the dealer invoice to be settled on your behalf. I’m surprised VWFS are allocating any of their promotions budget to the Cali at all with such a full order book. Anything they offer over and above their standard terms should be treated as a bonus. In the scheme of things on a £50K+ vehicle on which you’ve quite possibly received a circa 12% discount, it’s minor. However, it does underline the importance of understanding the order contract you are signing to avoid any surprises. I understand both sides and of course, if I was in that position I’d be pushing VWFS but at this point in the process, I’d have no contract with them to enforce.
Hi Elmo,
inagree with a lot of what you said, but let’s not forget, VWFS is interconnected with VW vehicle sales!
VWFS is the preferred finance house for dealers, incentives are provided by dealers to use VWFS!
VWFS is inextricably linked with VWUK and ultimately GMBH. The fact that VWFS has been set up as a separate shell of a company does not allow the VW brand to use that to their advantage at the expense of the customer, particularly when VW have not honoured their side of the original deal.
Why would the customer assume, at the point of contract, that VW as a Group would reneague on their part of the deal, directly causing the original contract to varied at the loss of the customer!
this is both a Morale point, point of law / Regulatory interest.
Regulation can only be put in place retrospectively to protect the consumer (i.e once an organisation steps out of line) the motor industry and Finance are heavily regulated simply because of the historical under had tactics employ within the industry, therefore regulators stepped in to set the boundaries we have today, that is not to say that if regulators feel the consumer is getting a raw deal they will not step up and take manufacturers and finance companies to task (and impose massive sanctions/ fines w here applicable)
with VW‘s relatively recent history with under hand tactics, you would have thought that making a quick buck would be the last thing they should be doing to protect their brand !
whichever way you look at this the consumer is loosing out: late delivery vs promise + pay more for the privilege ? Moral or immoral ?
IMO VW Group and VWFS would need to tread very carefully if there were enough complaints for regulators to step in ?
