Flat battery !

[ange]

Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang

 

[Rubinstein]

Hi, have you had the 27T7 software update?

Please see the “Battery management issues T7” thread in the T7 forum

 

[Rubinstein]

Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang

There are jump posts in the engine bay for petrol and diesel models, if it’s hybrid then it’s a call out I’m afraid

 

[Lorri]

Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang

Sorry you've not had a good start to your holiday.and hope it doesn't affect you continuing.
May I ask what your van is plse - hybrid/diesel/petrol ?
Was told our van didn't need update doing on it.
We used our hybrid van for 2 nights with no issues (4 days after picking up from dealer) but it will not be used now for another 4 weeks - am slight concerned.

 

[Sad]

Battery management issues VW New California T7

Hi everyone, As an owner of a VW New California Beach Camper eHybrid, i have been experiencing some battery management issues that other owners have been similarly complaining about (both hybrid and non-hybrid models). Concretely: it seems that once parked (whether or not in camping mode), the...

vwcaliforniaclub.com

 

[ange]

Sorry you've not had a good start to your holiday.and hope it doesn't affect you continuing.
May I ask what your van is plse - hybrid/diesel/petrol ?
Was told our van didn't need update doing on it.
We used our hybrid van for 2 nights with no issues (4 days after picking up from dealer) but it will not be used now for another 4 weeks - am slight concerned.

It's diesel ️

 

[Rubinstein]

It's diesel ️

These are your jump posts, red positive, black negative. Contact your dealer and give them your chassis number to see if your van requires the 27T7 update

 

[sticky1]

It's diesel ️

That’s very frustrating.
You’ll see from the thread mentioned above that lots of people are having this issue with the starter battery.
There is a suggestion to turnoff the keyless entry in the infotainment system, my van hasn’t suffered from the starter battery issue yet and I still have the keyless entry feature turned on but my van keys are over 50m from the van when I park up. I don’t know if people have their keys nearer to their van if it is pinging the van and consuming power.
I have a small lithium jump pack in my glove box just in case.

 

[ange]

Thanks all - jump started it so we are off !! Another QQ there's a warning on the dash "charger cable still connected " even though its not ! Any ideas ?

 

[Rubinstein]

Thanks all - jump started it so we are off !! Another QQ there's a warning on the dash "charger cable still connected " even though its not ! Any ideas ?

Maybe a result of the flat battery. Once it’s had a good run and fully charged restart the vehicle, may reset.

 

[Lorri]

Thanks all - jump started it so we are off !! Another QQ there's a warning on the dash "charger cable still connected " even though its not ! Any ideas ?

Enjoy

 

[sticky1]

Ange, I would let your dealer know that you’ve had a flat battery.
The starter battery is a 12v AGM and they don’t like dropping below 12v, if you can get a reading (even from the California app) if it happens again I would be asking for a replacement if it continues.