Hook-up not working, cable not the problem

[ejmoore]

Our electric hook-up has recently stopped working. Had difficulty making a connection a week or two ago, and the next time couldn't get it to work at all. Now at a different site, we've checked our cable, tried another (guaranteed working) cable on a definitely-working pillar, checked that the switches have not tripped - and it still doesn't work. So the problem is in the van itself. Maybe a fuse has blown? But I don't know where they are - any suggestions gratefully received as always.

 

[Stu@rt]

Our electric hook-up has recently stopped working. Had difficulty making a connection a week or two ago, and the next time couldn't get it to work at all. Now at a different site, we've checked our cable, tried another (guaranteed working) cable on a definitely-working pillar, checked that the switches have not tripped - and it still doesn't work. So the problem is in the van itself. Maybe a fuse has blown? But I don't know where they are - any suggestions gratefully received as always.

Hi - When you say "stopped working"? What are the symptoms ?
1) Batteries not charging - But charging from alternator?
2) 3 pin socket not working
3) Both 1&2

 

[ejmoore]

Thanks Stu@rt - (2) is the answer:
Battery is charging from alternator (while driving)
3-pin socket is not working, and hook-up symbol is not showing on display panel

 

[Stu@rt]

Thanks Stu@rt - (2) is the answer:
Battery is charging from alternator (while driving)
3-pin socket is not working, and hook-up symbol is not showing on display panel

And the breaker definitely not tripped? Red is on - Green is off.

 

[Meoncoast]

@ejmoore On our 1st van we had those symptoms - it was fixed by the dealer required a new breaker switch unit.

 

[GrannyJen]

Hi - When you say "stopped working"? What are the symptoms ?
1) Batteries not charging - But charging from alternator?
2) 3 pin socket not working
3) Both 1&2

How have you checked your cable?

If you have live positive but a broken earth then a voltmeter will work but the cable connector will not.
Don't ask me, ask @Loz

I had the same, no power going into the van, everything else checked out ok, breakers were fine and a friendly camping neighbour "checked out" my cable with voltmeter and pronounced it to be fine. Therefore the problem must lie with some very expensive electronic relay systems in the van

An hour's drive to Loz-ville, a very kind hour of his time and, more importantly, expertise, directions to the nearby caravan accessory shop and a new cable later all was fine.

 

[ejmoore]

And the breaker definitely not tripped? Red is on - Green is off.

Oops! You're right - not looking carefully enough - flipped the switches, now working! Thanks very much Stu@rt, that's very helpful and quick.
It's no excuse for my stupidity but the green/red thing does seem somewhat counter-intuitive.

 

[ejmoore]

How have you checked your cable?

If you have live positive but a broken earth then a voltmeter will work but the cable connector will not.
Don't ask me, ask @Loz

I had the same, no power going into the van, everything else checked out ok, breakers were fine and a friendly camping neighbour "checked out" my cable with voltmeter and pronounced it to be fine. Therefore the problem must lie with some very expensive electronic relay systems in the van

An hour's drive to Loz-ville, a very kind hour of his time and, more importantly, expertise, directions to the nearby caravan accessory shop and a new cable later all was fine.

No. luckily just simple stupidity on my part. Hook-up now working, not sure what I can do about the underlying intelligence problem...

 

[Stu@rt]

Oops! You're right - not looking carefully enough - flipped the switches, now working! Thanks very much Stu@rt, that's very helpful and quick.
It's no excuse for my stupidity but the green/red thing does seem somewhat counter-intuitive.

Fantastic - we all like a quick/free/dealerless fix. Happy days.

 

[California Dreamer]

Omg I love this forum - just arrived in France, hook up not working (husband panicking about cold beers) and a quick look just sorted it completely as it had tripped - didn’t realise about the red/green thing - thank you Cali owners!


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