Loan vehicle - Warranty repair

[Seamelody]

Hi need some advice, local garage is now attempting 4th repair and whilst I have a loan car I understood technically I’m entitled to an Ocean - is this correct , to use whilst it’s being fixed.


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[Ch1pbutty]

Hi need some advice, local garage is now attempting 4th repair and whilst I have a loan car I understood technically I’m entitled to an Ocean - is this correct , to use whilst it’s being fixed.


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The issue might be that they don't have a spare Ocean as they are in short supply at the moment.

 

[Seamelody]

I’m not asking for one, just wanted confirmation that I would be entitled to the loan, happy with a car but it’s the 4th attempt so getting hissed off


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[Seamelody]

Just checking my rights


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[GSX1300R]

Hi need some advice, local garage is now attempting 4th repair and whilst I have a loan car I understood technically I’m entitled to an Ocean - is this correct , to use whilst it’s being fixed.


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By Local garage do you mean a VW main van dealer? Why has it taken 4 attempts to repair your van?

 

[Meoncoast]

I understood technically I’m entitled to an Ocean - is this correct , to use whilst it’s being fixed.

Never seen this as a fact. When our T5 had the 2-week repair (roof) a loan California was supplied buy the VW, not the dealer. When (many years ago) I had timing chain snap on a new Nissan van the dealer would no supply a loaner. But I took it up with Nissan and they supplied a loan car. My issue would be about why the repair has taken 4 goes.

 

[andyinluton]

I don't think there is any legal obligation to provide you with anything. I would consider it a good result to get a car & not a well abused low powered 3 seat transporter panel van.

 

[Seamelody]

It’s a VW centre, they supply and repair cars, vans and campers. The same fault, electric door judder, won’t close and scraping paint on wheel arch. Third time rear panel being resprayed




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[Seamelody]

I don't think there is any legal obligation to provide you with anything. I would consider it a good result to get a car & not a well abused low powered 3 seat transporter panel van.

Agree was trying to put some pressure, given we’re on fourth attempt and they have had two weeks !


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[Seamelody]

Should have added, we did have a panel van twice, which was not an issue


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[pjm-84]

Always had a panel van or a Caddy. In the end I just put my bike in the back of Cali and used that.

 

[Ting Tong]

A car...luxury: this is what I got given!

 

[Perfectos]

View attachment 66815A car...luxury: this is what I got given!

Drive it like you stole it !

 

[Ting Tong]

Drive it like you stole it !

I would have but it hardly had any diesel in it so was easy on the right foot.

 

[Seamelody]

Think that’s the new norm, empty tanks when you collect.


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[soulstyledevon]

View attachment 66815A car...luxury: this is what I got given!

Wow, they loaned you the Grand California...

 

[Seamelody]

Wow, they loaned you the Grand California...

Think we would all like that !


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[Kernowboy]

It’s a VW centre, they supply and repair cars, vans and campers. The same fault, electric door judder, won’t close and scraping paint on wheel arch. Third time rear panel being resprayed




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Is that Carrs Indian Queen’s you are using? If so would interested to hear how you are finding them.

 

[be1t0n]

Just checking my rights


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I was told that they’re under no legal obligation to provide anything, but that a courtesy they will provide something to allow you to get from A to B while yours is in for repair. I was also told Californias aren’t provided as loan vehicles though. That came from VW customer services when I kicked off about Manchester van centre removing my entire roof then telling me that loads of the parts to put it back we’re on back order with no eta provided.

 

[Crispo]

Currently having warranty roof repair, and loaned a brand new transporter combi - did ask well in advance for a like for like but response was that they simply didn’t/wouldn’t have one to loan

 

[Seamelody]

Thanks for everyone’s responses, Doris has been reunited with us and after a good clean we took her out to St Agnes for a run.


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