main dealer looking for work?

[tedgina]

we had a noise coming from the engine .A main dealer said it was auxiliary belt pulley and power steering pump wear.
They did this job under all in one warranty £1364.00
While it was stripped down an oil leak was reported from the front crankcase seal and sump seal.This is not covered under the warranty and would be a cost of £972.00. We refused this .No sign of leaks or drips on the under tray.
Next move was to take it to an indy garage to investigate this leak .They showed me the sump and crankcase pulley after they removed the tray ,i could only describe a mist of oil coming from the sump gasket after 6 years the oil has not reached the bottom of the sump ,so is very light and no sign of oil coming from the crankcase pully.The indy garage recomennded that we save our money and leave well alone.Feels like main dealer looking for work /ripoff punters.

 

[lohr500]

Sounds very much like the main dealer looking for work.

Not VW, but strangely, every year our Vauxhall goes to the main dealer for it's annual Lifetime Warranty reactivation they seem to spot items needing rectification.
Our indy then checks the reported faults with me and we both conclude intervention isn't needed. What is even more surprising is that over the past three inspections, the different faults reported one and two years ago haven't cropped up again in subsequent years. I think that says it all!!!!

But also it begs the question as to why the pulley and pump wear would be covered under warranty, but not the leaking front crank and sump seals.

 

[tedgina]

Sounds very much like the main dealer looking for work.

Not VW, but strangely, every year our Vauxhall goes to the main dealer for it's annual Lifetime Warranty reactivation they seem to spot items needing rectification.
Our indy then checks the reported faults with me and we both conclude intervention isn't needed. What is even more surprising is that over the past three inspections, the different faults reported one and two years ago haven't cropped up again in subsequent years. I think that says it all!!!!

But also it begs the question as to why the pulley and pump wear would be covered under warranty, but not the leaking front crank and sump seals.

they said the crankcase seal was a serviceable item and not covered.allso i could not understand why the costs are high for this as it would already be stripped down for the other job apart from getting payed twiced for the same job.

 

[B J G]

they said the crankcase seal was a serviceable item and not covered.allso i could not understand why the costs are high for this as it would already be stripped down for the other job apart from getting payed twiced for the same job.

Would be pay twice as jobs have a VW time guide therefore as you thought dealer takes them as individual jobs.
Indy type would do the jobs and charge actual time taken for combined work,

 

[colintfcolintf]

Which dealer and where?

 

[Ch1pbutty]

Dealers don't make much on Van sales, so have to profit in other areas. It's similar to the scene from the new Wonka film when Willy receives the bill for the overnight stay.

 

[Corradobrit]

Not shocked

 

[tedgina]

Which dealer and where?

The new vw dealership in Oldham

 

[lohr500]

I was surprised by the fact that the seal wasn't covered under warranty, but based on Google searches it looks like leaking crankshaft seals are a known issue and also that seals are not covered by the VW warranty.

In the 21st century I am shocked that VW can't build an engine that holds oil for a reasonable period of time and won't provide a warranty against such.

Perhaps they need to go back to using old fashioned graphite coated rope seals for their crank sealing

 

[tedgina]

I was surprised by the fact that the seal wasn't covered under warranty, but based on Google searches it looks like leaking crankshaft seals are a known issue and also that seals are not covered by the VW warranty.

In the 21st century I am shocked that VW can't build an engine that holds oil for a reasonable period of time and won't provide a warranty against such.

Perhaps they need to go back to using old fashioned graphite coated rope seals for their crank sealing

yes it is, they told us the seal is a serviceable part therefore not covered.i did a bit of searching the dealership in poole have done the job under warranty on some vans.i also rang vwcv to ask was it covered the same answer came back no.

 

[lohr500]

How old is your Cali and how many miles have you covered?

It might be worth escalating a complaint to the Motor Ombudsman on the basis that the oil seal isn't fit for purpose and should give a reasonable service life.
You can do this via the Resolver website for free.

There is no charge for the Resolver service at any point in the process so nothing to lose by trying it.
You raise the resolution request initially with VWCV.

Once you get an unacceptable response back from VWCV via Resolver, you can then escalate to the Motor Ombudsman through the same Resolver case number.

Don't hold your breath though as the MO backlog is significant. They estimated 3 to 6 months before they could review my case through Resolver. In the end, by advising Vauxhall that I had escalated my case to the Ombudsman, Vauxhall reversed their decision and agreed that my Lifetime Warranty was still valid.

 

[WelshGas]

yes it is, they told us the seal is a serviceable part therefore not covered.i did a bit of searching the dealership in poole have done the job under warranty on some vans.i also rang vwcv to ask was it covered the same answer came back no.

Depends under which warranty the repairs were carried out.
Factory 2 Yr extension purchased within 3 months of 1st Registration- Yes
All in One purchased at the end of the 3 Yr Factory Warrantyb - No

 

[larrylamb]

I was surprised by the fact that the seal wasn't covered under warranty, but based on Google searches it looks like leaking crankshaft seals are a known issue and also that seals are not covered by the VW warranty.

Some VW garages have replaced these as a goodwill gesture as the "faulty"design has been changed since 2019 i believe. Bit of a lottery regarding the goodwill.

 

[colintfcolintf]

Some VW garages have replaced these as a goodwill gesture as the "faulty"design has been changed since 2019 i believe. Bit of a lottery regarding the goodwill.

we could do with a list of "friendly" dealerships like those somewhere

 

[Cath&Stef]

No doubt, as with everything, there's "good" and "bad" ones.

I do use VW for normal servicing (via contract) but rarely for anything out of the ordinary.
Recent examples...

Golf 2.0Tdi Estate - cambelt & waterpump - £350 less at local independent garage
Golf GTE - cambelt (bigger job due to hybrid bits in the way) - £250 less at independent garage
After service recommendation - two tires. Same make & model tires £100 cheaper at tire specialist.
Golf lost glass from the RHD door mirror. VW quoted £80 to supply the glass.
Watched one U-tube video, bought brand new part (glass incl heating element) from eBay which arrived next day, unclipped old and clipped in new part. Total cost £8.95 plus 15 minutes of my time.
So it's clearly not just a labour cost differential!

I do like the products. It's a pity that the aftercare, especially for consumables, can be so unreasonably expensive.

 

[AndrewBye]

Had a similar experience after my recent service was told I urgently needed new brake discs and pads on the rear as they had excessive rust and were dangerous. Quoted £550 and offered to do it the next day. I declined and took it to a local specialist who put it up on the ramps and then informed me there was nothing wrong with the brakes or the pads as were less than half worn! Complained to vw and got the usual corporate rubbish back, won’t be going back for any work now my service plan is up. Rubbish aftercare from vw

 

[Czmitche]

Having both a Cali and an EV this post highlights one of the advantages of EVs - no cam belts, water pumps, timing chains, oil seals, oil changes, gearboxes/gearbox oil, clutches and in the case of new world companies like Tesla no dealers and annual services. Just a sealed drive chain that needs no maintenance. I have a Kia EV at the moment and you have to do an annual service at a dealer to keep warranty although all they really need to do is check the brakes (which wear out less because electric motors also brake the car). I much preferred the in-house Tesla service centres to the dealer model. I’m getting a new van in the near future from Breeze Poole - I have heard good things so fingers crossed for a good dealer experience.