And find a Cali specialist, I fully agree with others on here about the Commercial dealers who just sell the vans, my local one had a fully loaded bells and whistles Cali in the showroom window to draw the customers in, but had zero interest in it, or me when I went in and wanted to ask some questions about it, I knew more about the vehicle than he did!! (And that was from reading the info on this forum
) So my young son and I spent ten minutes climbing all over it (literally), got ignored completely and then walked out, bored! Appalling way to treat a potential customer in my view, but sadly this seems a common experience. My son even commented on the fact that he ignored us!! £50k might not matter much to him, no doubt as a dealer he gets a bit indifferent to numbers, but to me it represents life savings, a lot of blood sweat and tears, and as such is a scary and not insignificant purchase!! Clearly lost on this particular 'dealer' completely.
I can only support what you have said.
We booked an appointment 4 weeks in advance with Beadles, Dartford, and had a shocking experience - I will not go into details here, but we were worse than ignored, and left one hour later knowing no more about the Beach and its options than before. The only test drive were were offered was in a T6 panel van.
We booked a second appointment, again giving 4 weeks notice, at SMG Tonbridge. It didn't start well, with our appointment seemingly forgotten, but the matter was rescued by a very professional salesman who spent several hours with us. We had two test drives, a T6 Beach 150 6 speed manual, which is what we wanted, and on the advice of the salesman, a T6 Ocean 204 7 speed DSG, to feel what the automatic might be like to drive.
We both loved the DSG, despite both of us attempting to use the clutch with comic results.
We were also offered a refund on a weekend campervan hire with
Campervantasic if we later placed an order.
On our second visit two weeks later we picked through each and every option carefully with the dealer, and negotiated a 14% discount, on the dealer's condition that they use our van as a road demonstrator for up to 3 months before delivery.
The van we chose to be built is a 7 seat grape yellow 150 DSG Beach with various options, the most expensive of which are the parking heater and integrated child seats. I have already phoned the dealer to add one further option (ACC 99 mph), and am considering adding the rear camera to compliment the parking sensors.
One further thing - I am appalled to admit that the 9 month wait for the delivery of my Beach is infinitely more excruciating than my two previous 9 month's wait for a different sort of delivery.