VW Dealers won't post parts

[camperjase]

The grey water sensor on my 2016 california ocean is broken. It's a simple job to fix (as is well documented on this forum - thanks) with part no 7h7068255 + £61.39, however no VW dealer will post it, instead saying I have to do a 2 hour round trip to my nearest dealer. They say it's because parts are going missing and won't accept extra payment from me to cover insured delivery. Against the climate change/road congestion arguments this seems crazy. Am I missing something? Rant over, thanks for reading

 

[The Tall Luthier]

Different dealers have different policies, though most are like the one you found.

I was once trapped in France with a broken radiator on a jag, eventually Southampton Jaguar agreed to post out a new one to me, they were my fifth call.

I swapped it over and drove home.

 

[subthree]

The grey water sensor on my 2016 california ocean is broken. It's a simple job to fix (as is well documented on this forum - thanks) with part no 7h7068255 + £61.39, however no VW dealer will post it, instead saying I have to do a 2 hour round trip to my nearest dealer. They say it's because parts are going missing and won't accept extra payment from me to cover insured delivery. Against the climate change/road congestion arguments this seems crazy. Am I missing something? Rant over, thanks for reading

I used this company recently for genuine Audi parts. Superb.

https://www.lllparts.co.uk/product/vag-sender-for-waste-water-level-br-display-7h7068255/mpn/7H7068255

 

[Stu@rt]

I used this company recently for genuine Audi parts. Superb.

https://www.lllparts.co.uk/product/vag-sender-for-waste-water-level-br-display-7h7068255/mpn/7H7068255

Subscribe to their mailing list and they send you discount codes regularly

 

[larrylamb]

Are you sure it's definitely broken? The waste sensor doesn't go up in levels like the fresh sensor, it either shows empty or full.

 

[camperjase]

Thanks all, very helpful. Yes, there's a crack in it and the icon on the control panel screen is flashing.

 

[westfalia]

That waste tank sensor is not always accurate anyway.

I gave up on it years ago when I figured out that its not hard to
empty it regularly.

There's probably an old Chinese proverb somewhere.

Sink full
Tank full
Open tap

 

[Fraz]

The grey water sensor on my 2016 california ocean is broken. It's a simple job to fix (as is well documented on this forum - thanks) with part no 7h7068255 + £61.39, however no VW dealer will post it, instead saying I have to do a 2 hour round trip to my nearest dealer. They say it's because parts are going missing and won't accept extra payment from me to cover insured delivery. Against the climate change/road congestion arguments this seems crazy. Am I missing something? Rant over, thanks for reading

I recently had the AC to DC leisure battery charger fail on my van and had a similar issue to you - getting the part delivered albeit in my case for a reasonable cost (I live in Moray). In the end I got the Royal Mail to pick up and drop off. I think it cost £20 as opposed to £50 for the courier the parts department was going to use. The part cost was £320, although I’m not sure that’s relevant. Hope this helps…

 

[camperjase]

Thanks again for all the replies. I'm working in Warrington on Monday, so I'm picking up the part en route at the Preston VW van centre, just off the M6