VW Lookers Guildford

[GillianC]

Just had a very very annoying experience at Lookers, Guildford.
Van booked in weeks ago for five hour slot to have cambelt and water pump changed (recommended at 4 years). Two hour round trip from home so said I would wait.
Turned up at the allotted time, booked in, got a coffee and was talking to a guy waiting for his Skoda when I was summoned to the service desk. Apparently they had jobs which had overrun from yesterday and there were no ramps free and they couldn't do the work today!! WHAT? Why couldn't they have called me yesterday and saved me a trip?? They offered a courtesy car so I could come home and go back tomorrow but I have work commitments and no way do I want one of their guys driving my precious Luis the hour back.
Rubbish rubbish dealer - I have had issues with them before but hoped that they might have improved. Shame because the Cali technician there is really good but their organisation and customer service is absolutely appalling.
Other than the Breeze in Totton can anyone recommend a dealer within 1 1/2 hours of Basingstoke please?