Would you buy this?

[Sandyvan]

My post disappeared from the VW Commercial Page, so I’ve helped them out by re-posting it. No comment from them, so until they do reply I’ll keep re-posting.

A helpful Chap indeed

 

[WelshGas]

My post seems to have disappeared again from the VW Commercial Facebook page. So being ever helpful I’ve reposted it.
Still haven’t heard anything from them. I’ve also emailed it to VWCS. Only the automated reply so far.

 

[westfalia]

My post seems to have disappeared again from the VW Commercial Facebook page. So being ever helpful I’ve reposted it.
Still haven’t heard anything from them. I’ve also emailed it to VWCS. Only the automated reply so far.

You'll probably get blackballed from that site, it won't end there, they'll send some men around in
grey smocks to take your cali away and replace it with a Mazda bingo with no leisure batteries and
a heater just with an on/off switch.

 

[WelshGas]

You'll probably get blackballed from that site, it won't end there, they'll send some men around in
grey smocks to take your cali away and replace it with a Mazda bingo with no leisure batteries and
a heater just with an on/off switch.

Well at least the roof will be OK, the side door won't scrape the side and the Control Panel will never fail.

 

[Bellcrew]

Well at least the roof will be OK, the side door won't scrape the side and the Control Panel will never fail.

Just slightly impossible to turn the front seats or access the very tricky roof bed in a Bongo, cheap as chips though.

 

[PAPPA J]

My post seems to have disappeared again from the VW Commercial Facebook page. So being ever helpful I’ve reposted it.
Still haven’t heard anything from them. I’ve also emailed it to VWCS. Only the automated reply so far.

Dog with a bone !! Don’t ignore welsh gas!!

 

[oryx white]

Punk Cali!!

That looks like a Mohican to me ...

 

[WelshGas]

Disappeared again - Re posted.

I WILL HAVE A REPLY!

 

[Sandyvan]

Disappeared again - Re posted.

I WILL HAVE A REPLY!

Keep going that man.

 

[SailSki]

I think it speaks volumes that one part of VW expected you the customer to take the same embarrassing point to another part of VW, when if they had had an ounce of proactivity they would have got on the phone to the dealership themselves and alerted them to fix it.
Or am I just a newbie Cali owner who is still naive in expecting toooo much?

 

[SailSki]

I think it must be pop group Cameo’s tour bus / passion wagon

 

[Billywizz]

Words fail me, keep hounding them.
I’ve used most of the VW Dealers in Suffolk over the years and I can honestly say I’ve had bad experiences with the lot of them.

 

[WelshGas]

Well, well, well.
A phone call from VW Customer Services on behalf of the Business Manager for Commercial Vehicles.
Spent 20 minutes talking to them about the abysmal customer service, product knowledge and after sales service from many VW Commercial Dealerships but did point out that there were some who were excellent, but that customers were buying £70,000 Lifestyle vehicles and not commercial vehicles and expected a better service. There should be a network of Combined or Specialist Commercial Dealerships that understood the California, and that Mercedes had now entered the market with the Marco Polo which also now had a 3yr warranty with Mercedes and guess what kind of Dealerships they sold their vehicles from.

We shall see if I have any further communication but I doubt it. Will things change - who knows. Time will tell.

 

[Sandyvan]

Well, well, well.
A phone call from VW Customer Services on behalf of the Business Manager for Commercial Vehicles.
Spent 20 minutes talking to them about the abysmal customer service, product knowledge and after sales service from many VW Commercial Dealerships but did point out that there were some who were excellent, but that customers were buying £70,000 Lifestyle vehicles and not commercial vehicles and expected a better service. There should be a network of Combined or Specialist Commercial Dealerships that understood the California, and that Mercedes had now entered the market with the Marco Polo which also now had a 3yr warranty with Mercedes and guess what kind of Dealerships they sold their vehicles from.

We shall see if I have any further communication but I doubt it. Will things change - who knows. Time will tell.

Well at least you tried, as said time will tell.

 

[Billywizz]

Well, well, well.
A phone call from VW Customer Services on behalf of the Business Manager for Commercial Vehicles.
Spent 20 minutes talking to them about the abysmal customer service, product knowledge and after sales service from many VW Commercial Dealerships but did point out that there were some who were excellent, but that customers were buying £70,000 Lifestyle vehicles and not commercial vehicles and expected a better service. There should be a network of Combined or Specialist Commercial Dealerships that understood the California, and that Mercedes had now entered the market with the Marco Polo which also now had a 3yr warranty with Mercedes and guess what kind of Dealerships they sold their vehicles from.

We shall see if I have any further communication but I doubt it. Will things change - who knows. Time will tell.

Good on you, let’s hope they listen and invest in training and infrastructure to give us all a better service.

 

[BerndRos]

They won’t change, even though the total California sales are very lucrative to VW, they will be a small part of what a commercial dealership turns over. I suspect some of them even see handling the California as a distraction from their main business.

 

[ArunAlec]

They won’t change, even though the total California sales are very lucrative to VW, they will be a small part of what a commercial dealership turns over. I suspect some of them even see handling the California as a distraction from their main business.

Sadly I think you’re right. Bet they get a lot less hassle dealing with their “trade” customers than us fussy Cali owners.

 

[Rich20]

Boycott those that don’t care and use Breeze who are fully supporting us. They might get the message when they aren’t meeting their sales targets. Imagine the Management meeting when the boss says “ Now guys, sales are down here, where are we going wrong?” I would pay to be a fly on the wall when they sit there scratching their heads trying to understand the concept of great customer service.

 

[WelshGas]

Boycott those that don’t care and use Breeze who are fully supporting us. They might get the message when they aren’t meeting their sales targets. Imagine the Management meeting when the boss says “ Now guys, sales are down here, where are we going wrong?” I would pay to be a fly on the wall when they sit there scratching their heads trying to understand the concept of great customer service.

Well I did suggest Only Commercial Dealerships who do not sell or service a minimum number of California’s should have the vehicle removed from their stock list. Those remaining should be supported better by VW. Wishful thinking I know.

 

[Ting Tong]

@WelshGas ah, that’ll explain why they seemingly chose to delete your 2nd Facebook post as well!

 

[ArunAlec]

Recently had a service at VW Dealer and noticed they had a new Cali in the showroom, so I thought I’d have a nose. Couldn’t miss a large dent in the kitchen plinth that forms the runner for the cupboard doors. Bearing in mind that the fix will require a kitchen out I am amazed how relaxed dealers are about display such damage. It would make me think twice about using or buying from them. If that’s how they look after their own Calis how are they going to look after mine?