Perfectos
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So an update of sorts:
Emailed my dealer, (CityGate Wooburn green) provided the response from VWCV & my original email to VWCV in which I posed the question.
As instructed by VWCV I asked the dealer to clarify.
two days passed and I hadn’t had a response, so I went through the usual call centre, i spoke to the service advisor based on site & asked if the recipient of my email was available (No with customer)
so I asked the same question of the service advisor who answered the phone (not spoken to him before)
for context I have listed the exchange as it happened :
my question (Q): “ Is the EGR valve and associated pipe work covered under the All in Warranty plan”
His Answer (A): Err what do you mean !
Q: “if the EGR develops a fault will it be covered by the All in warranty, the All in warranty does not state it’s either included or Excluded.” ?
A: What’s wrong with it
Q: “ Nothing I’m trying to establish if the EGR valve and pipe work is covered under the All in warranty“
A: Let me go and check with the workshop
A: “it’s a bit of a grey area, it depends on What’s wrong with the EGR valve, we would have to look at it “
Q: mine is a hypothetical question, I’m trying to establish if the EGR fault would be covered under the All In Warranty “
A: It depends what’s wrong with it
Q: “The All in warranty paperwork does not specifically exclude it, so is it covered”
A: That’s what I’m saying, it’s a grey area so it’s potentially covered, but not necessarily “
Q: “what you you mean potentially covered“?
A: well if it’s not specifically excluded then it’s a grey area and potentially included depending on what’s wrong with it
Q: “ what do you mean what’s wrong with it, I’m asking if it’s faulty is it covered“
A: potentially yes, but if it’s been damaged for example, it’s not covered
Q: “So if the EGR develops a fault is it covered “
A: Potentially yes depending on what’s wrong with it, as it’s a grey area we would need to investigate what’s wrong with it“.
Q: “Could you drop me an email to confirm that please”
A: No it’s not something I can put in an email as it’s a grey area and would depend on what is wrong with it, but if it’s not specifically excluded then it’s potentially covered.
at this point I thanked the service advisor for his time and put the phone down.
Make of that what you will,
VWCV don’t specifically excluded it in the Written terms of the All in and won’t answer the question Directly,
instead they put the Onus on the dealer, in charge of assessing the problem, why an EGR failure has occurred & only then can they say if it’s covered or not (presumably by this time your van is in bits).
I take from that that in 99.9% of instances the EGR valve, cooler and pipe work would be included under the All in plan, particularly as the EGR and associated is a fixed mechanical part, attached to the engine block that cannot be misused by the operator, in which case it must be covered ?
but I wouldn’t take a bet on it as it’s a Grey area !
This is at odds with people’s real life experience, particularly on the T6 forum (hence my question to VWCV).
Dealers are telling customers that EGR valve faults they present with are not covered under the All in plan, some are being charged for remedial works & those on the All in plan that subsequently are receiving replacement EGR valves are being told that it has been carried out under “good will “, by VWCV,
clearly some dealers don’t think it’s covered under the All in, yet others may, depending on what the issue is ! Or Until you actually have a fault ?
I would be interested to hear if others have any experience with Dealer / VWCV responses to this Or indeed any other “Grey areas “ with the All in plan ?
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