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Clark Commercials Dyce Aberdeen

AlisonF

AlisonF

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I’ve been tracking my Beach Camper order with VW chat (once a week). Two weeks ago it was about to be built, last week it was in build, today it is at port of exit.
Then, a few minutes later, I received an email from my sales guy, we hope to have your van in around 3 weeks. (Yup I knew that). Sorry to have not been in touch, but we’ve been furloughed...
I hadn’t realised that. Whilst many of us are complaining about lack of communication from our dealers, they are having to furlough staff.
So to have an apology for something that is totally out of the sales guys control, and he’s been furloughed... hat’s off to him.
Very excited about my van. Also hoping we can all (me included) show a little more compassion for the staff on the work floor of VW Commercial dealerships.
 
Meoncoast

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Although I would have thought big dealerships even with many staff on furlough would have a skeleton crew either in the dealership or working from home to deal with day-to-day stuff with customers.
 
AlisonF

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Although I would have thought big dealerships even with many staff on furlough would have a skeleton crew either in the dealership or working from home to deal with day-to-day stuff with customers.
They did. Apparently they were very busy all through the first lock down. And I’m usually quite quick to point out where they have failed me in the past. Today, I was pleasantly surprised. And wanted to recognise the apology for lack of contact.
 
IainB

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Great news that your van is on the way.

I had heard that a number of staff there are either furloughed or working from home, and to expect delays in responding to queries or issues, therefore I've held back from bothering them, instead relying on VW Chat for info.
 
AlisonF

AlisonF

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Great news that your van is on the way.

I had heard that a number of staff there are either furloughed or working from home, and to expect delays in responding to queries or issues, therefore I've held back from bothering them, instead relying on VW Chat for info.
Thanks @IainB hopefully we can arrange a socially distanced meet for us NE Scotland members soon (sorry, off track of the thread).
 

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