Faulty radio ……

[Pignik]

Has anyone awaiting replacement been in contact with VW Customer Services UK?

I believe VW used to sell a Kenwood Infotainment System as an Upgrade.

Yes, the responses above are from VWCS. The dealer (Alan Day) has been pretty good, I think. After an initial wait and them pestering, they suggested I raise it directly as I might get a better reponse. To be fair, that also stopped me pestering the dealer!

I've asked VWCS to flag it as an official compliant but need to look into that, maybe flag with their head office and/or look at external points of complaint (ombudsman) and that kind of thing. I'm used to reading so many complaints about waiting times with roof issues that I'm thinking this is water of a duck's back to VW.

 

[Perfectos]

See post #16, the company will fix it and give a warranty for the repair, they are VW approved, they carry repairs on behalf of VW & Audi.

Get a quote for the repair, Ask VW to agree the cost , get it fixed , move on.