Help needed toilet cassette door flap

[G-A-R-Y]

Cassette door wouldn't open so pulled red cord, now it won't lock and if I use the key-fob to unlock van toilet door flap pops open, what shall I do.

 

[Mr T]

Cassette door wouldn't open so pulled red cord, now it won't lock and if I use the key-fob to unlock van toilet door flap pops open, what shall I do.

Sounds like the Latch may be in the open position having pulled the red chord. Have you tried pushing slightly the red chord back in to see if it has kept the tension on the latch?
It’s a simple system so should be easy to see what the latch is up to from the outside.

 

[G-A-R-Y]

Yea, I thought the red cable might not have returned, I removed catch, red cable returns fully on catch, sometimes when I unlock the flap/door remains closed, other times it pops open. I'll go and buy one myself, dealers are worse than I read about. They can't fit you in for months and seem to try to be unhelpful. Brake light is booked in for two months time despite me telling them I think it's leaking.

 

[G-A-R-Y]

Update, I bought the actuator from VW (£32) fitted it in a couple of mins, all good. In fact the flap closes a little tighter and looks better.