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The VW specialist you mention. Have you had them do any work on your California please?We too had issues with John Clark, Edinburgh, the stitched us over a California they were spposed to keep for us bt sold to someone else before we could even see it. Ended up going to Preston van centre who were excellent with us abnd we got fantastic service an an amasing deal. We went back to JCC for servicing as they are our most local dealer and used them a few times but we were getting poor information from them and found them out to have lied to us on several occasions, so wouldn't use them at all now. There's a VW specialist close to where they are and they are really good. They used to be good when they were Edinburgh van centre but things went downhill and all the good staff left when John Clark took over, interesting so many on here had similar experiences.