Heiney
Now upgraded to Heiney 2.0!
After much deliberation and great input from forum members (https://vwcaliforniaclub.com/threads/beach-to-an-ocean-about-to-upgrade-i-think.22405/), we upgraded Heiney (2015 T5 Beach) to Heiney 2.0 (2017 T6 Ocean). Unfortunately, it's been back to the dealer three times already for some really silly stuff:
Picked it up on 12th Jan with 32 miles on the clock , very excited and looking forward to taking him on his first trip away and snapping some lovely photos to share with you all on the forum. Whilst driving home and settling steering wheel angle, a load of mice decided to have a rave in the steering column. We were also hugely disappointed to find a huge foot print shaped stain in the footwell. I work in the industry and know that this sort of stuff can happen, but I must say that after all of the excitement and deliberation (and tears when we pulled away and left 'Old' Heiney at the dealership), it really took the shine off of our lovely brand new Cali to be driving home listening to a load of squeaking (it was SO loud!).
These issues were immediately reported and on 24th Jan, the dealer picked up the van to clean the footwell and find the squeak - the van came back to us still with mucky footwell, now accompanied by mucky finger prints here and there in the cabin, and a lovely set of scratches on the passenger side seat, where they had taken a bit of trim out of the van to find the squeak, but had not protected the seat whilst doing so!
This time, we took a drive to the dealer (the service manager had already gone home for the day), but a phone call followed and on 30th Jan, the dealer collected the van again to have a look at the seat damage, and concurred that it now needs recovering (7 - 10 days). The muck in the footwell is now also due to be cleaned... and the squeak which was supposed to be fixed and we were told was the instrument panel not being correctly clipped in, was actually an arm rest that was rattling.
We've now had to twice cancel our plans for Heiney 2.0's maiden adventure to account for all of the ins and outs of the van, by the time we get it back, we will have had it for a month and not been able to do anything in it! So far, all but the original 32 miles on the clock have been from driving between our house and the dealership.
Am I being overly fussy to think that this is just sloppy work by the dealership? I know that accidents and oversights can happen, but to do so much damage (whilst not even fixing the original problem) is just careless in my opinion.
On the bright side though, I am REALLY looking forward to taking some lovely 'our first adventure' photos of Heiney 2.0 as soon as all of this mess is concluded.
Picked it up on 12th Jan with 32 miles on the clock , very excited and looking forward to taking him on his first trip away and snapping some lovely photos to share with you all on the forum. Whilst driving home and settling steering wheel angle, a load of mice decided to have a rave in the steering column. We were also hugely disappointed to find a huge foot print shaped stain in the footwell. I work in the industry and know that this sort of stuff can happen, but I must say that after all of the excitement and deliberation (and tears when we pulled away and left 'Old' Heiney at the dealership), it really took the shine off of our lovely brand new Cali to be driving home listening to a load of squeaking (it was SO loud!).
These issues were immediately reported and on 24th Jan, the dealer picked up the van to clean the footwell and find the squeak - the van came back to us still with mucky footwell, now accompanied by mucky finger prints here and there in the cabin, and a lovely set of scratches on the passenger side seat, where they had taken a bit of trim out of the van to find the squeak, but had not protected the seat whilst doing so!
This time, we took a drive to the dealer (the service manager had already gone home for the day), but a phone call followed and on 30th Jan, the dealer collected the van again to have a look at the seat damage, and concurred that it now needs recovering (7 - 10 days). The muck in the footwell is now also due to be cleaned... and the squeak which was supposed to be fixed and we were told was the instrument panel not being correctly clipped in, was actually an arm rest that was rattling.
We've now had to twice cancel our plans for Heiney 2.0's maiden adventure to account for all of the ins and outs of the van, by the time we get it back, we will have had it for a month and not been able to do anything in it! So far, all but the original 32 miles on the clock have been from driving between our house and the dealership.
Am I being overly fussy to think that this is just sloppy work by the dealership? I know that accidents and oversights can happen, but to do so much damage (whilst not even fixing the original problem) is just careless in my opinion.
On the bright side though, I am REALLY looking forward to taking some lovely 'our first adventure' photos of Heiney 2.0 as soon as all of this mess is concluded.
