Servicing in/near Edinburgh

[Blackbrogue1962]

I’ve had our 73 California Ocean for coming up to a year and looking to book it in for its first service which, having bought it from DTD via Eurovan, will be my first interaction with a local dealer in (or near) Edinburgh. The closest dealer is Western Volkswagen Van dealership but I’m finding it difficult to even book it in, an experience I’ve never previously faced. Initially told that the service manager was away and would call back. Having heard nothing after a couple of days I called back and just met with an embarrassed response of being busy having a backlog etc but still no offer of booking it in. Thought it worth asking if there’s anyone in Edinburgh who can make a recommendation of where else I should try to service our Cali?

 

[Camperfamily]

Clark Commercials near IKEA Edinburgh. They are an authorised VW commercials service centre.

I’ve been going there for 5 years and find them very helpful.

 

[GreenMissile]

Ditto, pleased the service at Clark’s Commercials in Edinburgh. Sorely disappointed with Western prior to purchase which resulted in us buying from Breeze in Poole who were excellent.

 

[Blackbrogue1962]

Just booked into Clark’s Commercials as recommended. Very helpful, offered a waiting service and booked within the week. Still not heard anything from Western, not sure how a service department can be so indifferent towards their customers.

 

[nickalifornia]

Interested to hear how you get on @Blackbrogue1962. I have been using Clark Commercials Embra for a couple of years on our (second hand) '21 Cali. All round pretty good, helpful etc. - pick up/drop off is very useful for us. Had both services and warranty work carried out. The latter included diagnosis (several days work communicating with the VW "mother ship") and replacement of a faulty control unit behind the facia; van then had to be returned to fix loose facia part - all done without fuss. Also fixed the small underbench drawer (but not interested in the classic broken latch on the kitchen sliding door). Recently took out the extended all-in warranty, and plan to use them given reviews of the alternative Western. The Costco next to IKEA sometimes has had good deals on tyres. Hope this is useful.

 

[Blackbrogue1962]

As mentioned in another thread, having taken the van to be serviced VW refused to do it under the 5+ service plan as they claimed the first service wasn't due until 20k miles. I won't repeat all the discussions mentioned on my other thread, but I don't think Clark's can be held responsible for what was a frustrating experience. Currently waiting for my complaint to be investigated which the dealer I bought the van for suggested I make. The issue seems to be that although I've a service plan that covers 5 x services, there's a lack of clarity as to whether as a customer I can ask for them to be done annually at approximately the 10k mile point.

 

[sbmcd]

As mentioned in another thread, having taken the van to be serviced VW refused to do it under the 5+ service plan as they claimed the first service wasn't due until 20k miles. I won't repeat all the discussions mentioned on my other thread, but I don't think Clark's can be held responsible for what was a frustrating experience. Currently waiting for my complaint to be investigated which the dealer I bought the van for suggested I make. The issue seems to be that although I've a service plan that covers 5 x services, there's a lack of clarity as to whether as a customer I can ask for them to be done annually at approximately the 10k mile point.

That's interesting, I certainly will not be waiting till my new vans done 20K for its first service. Keep us updated on the complaint outcome.

 

[Aldomac]

Tried to book recently with Western at Newbridge and had similar experience - no answer and then receptionist eventually taking a message for them to call back. Did this twice and heard nothing back. So booked elsewhere as I expect that experience just sums up the level of service I'd might get from them with the actual work.