Swansway Volkswagen

[Little owl1963]

Has anyone had any dealings with this company regarding Technical Issues with there ocean california ? , is so was it a good or bad experience ?

 

[Little owl1963]

8 working days now had my van , not even explanation as to if my heating system is working correctly or not ?
Call up reception to speak manager or a master tech , only be told not available or not at desk .
Promises of returned phone calls , that do not transpire.
Virtually impossible get speak anyone with knowledge .
Does anyone Know the main email to Germany the top office ?

 

[Paul1]

Surprised . What branch ? I’ve dealt with the Liverpool dealership and found them very helpful.

 

[Little owl1963]

Birmingham , probably because Liverpool have one best cali experts across the whole country

 

[vmaxkiddy]

8 working days now had my van , not even explanation as to if my heating system is working correctly or not ?
Call up reception to speak manager or a master tech , only be told not available or not at desk .
Promises of returned phone calls , that do not transpire.
Virtually impossible get speak anyone with knowledge .
Does anyone Know the main email to Germany the top office ?

[email protected]

 

[Little owl1963]

Thanks , wonder if they reply in English?
Is that email address in Hanover

 

[pchmlk]

Ask for the manager of the branch you’re dealing with and say it’s due to a complaint. Take the name of the receptionist and request a reasonable time frame for a call back (eg 2 hours) and see what happens.

 

[vmaxkiddy]

Thanks , wonder if they reply in English?
Is that email address in Hanover

They reply in English. I used google translate to get my question into German. But all they will do is pass you over to VW UK. On the plus side they did answer within a day, unlike the UK who took a fortnight.

 

[Trudi]

The Swansway Group has a call centre based in Crewe not the actual garage.
1st ask to be put through to the garage itself or a number to call yourself.

To be fair I've always had excellent service from them from the Liverpool van centre and 2 of their car garages, Audi and Jag.