T6.1 Software Update

[hlobban]

Hi all and firstly appologies if this has been discussed recently, I see old posts (last being in June 24) regading latest software for the T6.1

I have just become the second owner of a T6.1 Cali (produced in 2021) it seems to appear that the software on it (displayed on the infotainment system) is an old version which is very much out of date.

I am taking it to a VW dealer tomorrow to get it manually updated as no matter what I do, I cannot force an over the air update.

The unit itself displays the dreaded "grey globe" telling me that it wont connect to VW (or any outside service) which means I cannot register as the primary user and therefore not use the WeConnect system / App. Pobably no great loss to be honest as reading on the functionalty it has for the Cali it doesnt seem great anyway. Still though, I would like to get it working.

I have scoured the forums for fixes to this and think I have tried them all. I troubleshooted for a week doing all the standard resets with VW WeConnect tech team, these included:
Soft Infotainment Reset
Hard Infotainment Reset
Restore Factory Settings
Deleting App
Deleting Vehicle and User from the App
Reinstalling App
Creating a new user and Vehicle profilke
Access and turn off privicy settings.

In additon to this I tried some tips from the Forum:
Initiate an SOS call then cancel within 3 seconds to reset the infotainment connnectivity.
Disconnect the starter battery for 5 mins then reconnect.
Entering Maintenance mode (for mechanics only to reset settings).

So unfortunately I think I am forced to take it to a VW dealership for which they have informed me that they will need the vehicle all day, to troubleshoot the radio and update the software.. This will be done at the bargine price of 135EURO/hr (not inc VAT)!

So, I now know, this is going to be expensive ... which brings me to my question, can anyone tell me what the latest version of software is in their Cali Infotainment system, a screenshot would be good, so that I know exactly what I am asking them to do and dont get fobbed off when I come to pay the bill and pickup the vehicle with only half an updated system which will requre me to come back and do this process again and argue who willl pay for it...

Thanks in advance for any responses

 

[Sad]

I understand that WeConnect is only on the van for the first 3 years. You then have to renew that subscription separately to maintain the over the air updates.

 

[hlobban]

As an additional here is my current software (don’t think it has ever been updated) reading on a post from June 24 I think the latest software the. Was 330 (or something similar).

 

[dspuk]

As an additional here is my current software (don’t think it has ever been updated) reading on a post from June 24 I think the latest software the. Was 330 (or something similar).

View attachment 138386

For sure not updated. They should happen OTA (over the air) and it's likely an issue with logons. Navigation is based on year/month - so the last time it was updated was January 2019. We use Waze, so irrelevant to us, but ours was last updated over the air in May 25.

 

[Almost bought a california]

I feel your pain! I had the same issue and neither WV or the dealer managed to fix the OTA updates, in the end it was user error, or lack of knowledge anyway just a bit pissed the dealer didn't know...

You have to enable access to this locally on the media centre, with the ignition on drag down from the top to get the quick menu page and then press the privacy and services button (top right). on this page be sure to select the far right option 'share my position' you can then scroll down to see with options you have enabled or blocked or unavailable.
OTA updates will then be pushed to the unit periodically.

 

[hlobban]

So dropped it in this morning, 3 Recalls on it.

1 for Bowden Cables in the door (2021)
1 for the Pop up Roof (2021)
1 for a manual insert / update for the Radio (2023)

Ordering parts for the above now, hoping this fixes the issue under warranty.

 

[hlobban]

I feel your pain! I had the same issue and neither WV or the dealer managed to fix the OTA updates, in the end it was user error, or lack of knowledge anyway just a bit pissed the dealer didn't know...

You have to enable access to this locally on the media centre, with the ignition on drag down from the top to get the quick menu page and then press the privacy and services button (top right). on this page be sure to select the far right option 'share my position' you can then scroll down to see with options you have enabled or blocked or unavailable.

Thanks @Almost bought a california I think I saw this in either one of your previous posts or (maybe someone else’s) when I do that (pull the scroll down from the top) I have no access to that button (top right) for privacy settings. Nothing there at all. Also the settings in “users” where you should be able to set privacy settings, once again no option for it.

I’m hoping once they complete the recall work on the radio under warranty that this fixes it, but not holding my breath.

 

[hlobban]

So the dealer was unable to fix yesterday, they are going back to VW Germany to look at the back end of the tech and I have to bring the Cali back in next week so they can look at it again.

 

[Viktorgeorge]

I feel your pain! I had the same issue and neither WV or the dealer managed to fix the OTA updates, in the end it was user error, or lack of knowledge anyway just a bit pissed the dealer didn't know...

You have to enable access to this locally on the media centre, with the ignition on drag down from the top to get the quick menu page and then press the privacy and services button (top right). on this page be sure to select the far right option 'share my position' you can then scroll down to see with options you have enabled or blocked or unavailable.
OTA updates will then be pushed to the unit periodically.
View attachment 138389View attachment 138390
View attachment 138389
View attachment 138390

Thank you, almost three years of ownership and I never knew about that quick menu page drag down.