The new man you can hassle re your concerns!

[David Eccles]

VW have just announced the following
"Volkswagen Group UK has appointed Nithia Pillay as its new Group Aftersales and Customer Quality Director ...In his new role, Nithia leads the Volkswagen Group’s ongoing drive to improve the quality of customer experience at every touch point, as well as overseeing the Group’s aftersales services and business, including the Trade Parts Specialists and Paint and Body networks."
So there's a name you can contact with your concerns and issues!

 

[calikev]

Thanks David

 

[WelshGas]

Thanks David

Could be worth sending the link to the "Roof Problem" thread?

A little light reading for him.

 

[jts46]

VW have just announced the following
"Volkswagen Group UK has appointed Nithia Pillay as its new Group Aftersales and Customer Quality Director ...In his new role, Nithia leads the Volkswagen Group’s ongoing drive to improve the quality of customer experience at every touch point, as well as overseeing the Group’s aftersales services and business, including the Trade Parts Specialists and Paint and Body networks."
So there's a name you can contact with your concerns and issues!

I don't suppose he will be any different than his predecessors in this role. IGNORE EVERYBODY.

 

[snowy55]

VW have just announced the following
"Volkswagen Group UK has appointed Nithia Pillay as its new Group Aftersales and Customer Quality Director ...In his new role, Nithia leads the Volkswagen Group’s ongoing drive to improve the quality of customer experience at every touch point, as well as overseeing the Group’s aftersales services and business, including the Trade Parts Specialists and Paint and Body networks."
So there's a name you can contact with your concerns and issues!

Do you have any contact details for this person?

 

[David Eccles]

unfortunately not

 

[WelshGas]

Do you have any contact details for this person?

Try Nithia.Pillay@volkswagen.co.uk.

All their named email addresses seem to be in this format. Worth a try. If it is incorrect then you will get a return email saying it cannot be delivered.

Edit: Corrected Spelling

 

[Joker 1299]

Try Nithia.Pillay@volkswagon.co.uk.

All their named email addresses seem to be in this format. Worth a try. If it is incorrect then you will get a return email saying it cannot be delivered.

That will definitely bounce. Volkswagen is spelled with an 'e'

 

[WelshGas]

That will definitely bounce. Volkswagen is spelled with an 'e'

Thanks - Must be my Welsh Dictionary