Mechanical failure. It was a rare (I’ve been told) sticking of the actuator. They weren’t aware that it was under warranty so the initial solution was to free the actuator and put it back. It was functioning fine in the workshop. A new actuator is about £600 plus VAT and the engineer suggested trying again with the existing one. I asked was it not covered under my extended warranty (5 -years)? He said, he wasn’t aware I had an extended warranty. He also said as the part is technically working it shouldn’t be a replacement. I asked him to do what he could. He came back to say that he had a replacement authorised. There was a wait for the part and it has now been replaced. The whole VW Assist, collection of the vehicle on a flat bed, taxi to a rental car place and a rented car for the duration all felt like good value for money. The replaced part more than covered the c £350 extended warranty too.