Help

 Opening Hours

08:00 – 16:00 – Monday – Friday

(Sales 09:00 – 16:00 Mon – Fri)

Closed Weekends

   

 

Please see our question and answer section below;

How can I track my parcel?

We use several couriers to ship your order safely to you. Keep an eye out for the confirmation email, alternatively you can login to your account, select “My Account / Orders” and use the track button next you your order a link to this are is here https://vwcaliforniaclub.com/shop/my-account/orders 

If you have checked out as a guest you can enter your order number and email in our order tracking page to see the status of your order https://vwcaliforniaclub.com/shop/order-tracking-2

 

I want to return an Order –

Please refer to our returns page here https://vwcaliforniaclub.com/shop/returns-refund-form

 

Why can’t I log into my account?

Please be aware the CampervanBits account and any associated forum accounts are two separate things. You will need to create an account on the CampervanBits website to enable faster checkout speeds and to view past orders and invoices. If you would like your shop account re-setting please email [email protected]

 

I’m having issues placing my order – who can help?

Please email – [email protected], or try our live chat operator, they’re there to help.

 

Where do I find my VIP discount code?

If you are a member of the VW California Club you will find the latest code here: https://vwcaliforniaclub.com/threads/club-shop-everything-vw-california-vip-discount-code.16239 Please make sure you are logged in.

If you are a member of the Marco Polo Owners Club you will find the latest code here: https://www.marcopoloownersclub.com/forums/vip-room.30/

 

I’m selling my VW California and I am having issues with the sales listing- who can help?

Please email – [email protected]

 

I’m having issues logging into the VW California Owners Club or Marco Polo Owners Club – who can help?

Please email – [email protected]

 

I have an Ebay or Amazon order I wish to return – how do I do this?

Please return the item via the Ebay or Amazon returns process. Each platform has its own returns process.

Ebay – https://pages.ebay.com/ebay-money-back-guarantee/questions.html

Amazon – https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201824330

 

If you can not find your answer above, please ask our live chat operator or or email [email protected].