Help

Why can’t I log into my account?

Please be aware the shop account and any associated forum accounts are two separate things. You will need to create an account on the shop page to enable faster checkout speeds and to view past orders and invoices. If you would like your shop account re-setting please email info@campervanbits.com

 

How can I track my parcel?

Our main couriers are DPD and Royal Mail, keep an eye out for an email from these couriers as it will contain your tracking information. DPD tracking app -https://www.dpd.co.uk/lp/yourdpd/index.html

Royal Mail tracking page – https://www.royalmail.com/track-your-item#/

Overseas shipments are delivered by multiple couriers, please check your emails and if you have any further questions please email info@campervanbits.com

 

I’m having issues placing my order – who can help?

Please email – info@campervanbits.com, call 01246 912712 or try our live chat operator.

 

Where do I find my VIP discount code?

If you are a member of the VW California Club you will find the latest code here: https://vwcaliforniaclub.com/threads/club-shop-everything-vw-california-vip-discount-code.16239 Please make sure you are logged in.

If you are a member of the Marco Polo Owners Club you will find the latest code here: https://www.marcopoloownersclub.com/forums/vip-room.30/

 

I’m selling my California and I am having issues with the sales listing- who can help?

Please email – admin@vwcaliforniaclub.com

 

I’m having issues logging in the California Club or Marco Polo Owners Club – who can help?

Please email – admin@vwcaliforniaclub.com

 

I have an Ebay or Amazon order I wish to return – how do I do this?

Please return the item via the Ebay or Amazon returns process. Each platform has it’s own returns process.

Ebay – https://pages.ebay.com/ebay-money-back-guarantee/questions.html

Amazon – https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201824330

 

If you can not find your answer above, please give us a call on 01246 912712 or email info@campervanbits.com.

Alternativley try our live chat operator!