2017 T6 Ocean Full tow bar and electrics pre wired o order

[JohnGuppy]

Last week I booked my new T6 ocean with 134 miles on the clock to have a tow bar and full 13 pin electrics fitted was quoted 3 hours work as I have the electrics pre wired or so I though ( under drivers seat is a label 1D7 and in my service book it says fitted 1D7 confirmed by VW Milton Keynes technical department to my dealer
I arrived at my dealer at 7-45am and it was placed on his ramp at 8am the wiring and plugs are not in the location provided nor is the 2 plugs supplied to give 13 connections they are now talking about removal off the seats and sink fridge and wardrobe and water tanks and gas system to find the missing wiring you can imagine what will happen and I am unhappy at 6pm tonight I have had to get a taxi home leaving the vehicle

I called another dealership and spoke to a guy who said ah what you have to do is to de pin one connector and if you want 12v to feed your caravan you need to rewire all of those features when I asked about the towing stability feature he said we don't wire that know body will know my dealer was unhappy about this and asked VW to put this in writing to him
It is possible that the dealer will not be able to program this stability control as its a very new feature

Can I ask is there anyone who has had full electrics fitted on a new March built T6 Ocean had a full tow bar and electrics fitted and can confirm all the wires work , ( I do understand that you now require an adaptor from 13 pin down to the old 7 pin

we are booked to go away on sat and now looks as if we are not going would welcome as much help to pass on to the dealer information to help

thanks in advance

 

[rippers]

No way would i let them take the van apart like that, it'll never go back together like factory. I've never heard of even having take the gear like that out to fit it, I'd have taken it to a Westfalia specialist

 

[JohnGuppy]

Thanks Rippers I agree it does seem that the two hour job has now turned into 9 hours clearly my dealer has asked for help from VW Tec support and they act like eh it should be there if not keep looking and we will pay , they don't understand this 13 pin socket does so many functions

 

[WelshGas]

Last week I booked my new T6 ocean with 134 miles on the clock to have a tow bar and full 13 pin electrics fitted was quoted 3 hours work as I have the electrics pre wired or so I though ( under drivers seat is a label 1D7 and in my service book it says fitted 1D7 confirmed by VW Milton Keynes technical department to my dealer
I arrived at my dealer at 7-45am and it was placed on his ramp at 8am the wiring and plugs are not in the location provided nor is the 2 plugs supplied to give 13 connections they are now talking about removal off the seats and sink fridge and wardrobe and water tanks and gas system to find the missing wiring you can imagine what will happen and I am unhappy at 6pm tonight I have had to get a taxi home leaving the vehicle

I called another dealership and spoke to a guy who said ah what you have to do is to de pin one connector and if you want 12v to feed your caravan you need to rewire all of those features when I asked about the towing stability feature he said we don't wire that know body will know my dealer was unhappy about this and asked VW to put this in writing to him
It is possible that the dealer will not be able to program this stability control as its a very new feature

Can I ask is there anyone who has had full electrics fitted on a new March built T6 Ocean had a full tow bar and electrics fitted and can confirm all the wires work , ( I do understand that you now require an adaptor from 13 pin down to the old 7 pin

we are booked to go away on sat and now looks as if we are not going would welcome as much help to pass on to the dealer information to help

thanks in advance

Why post the same question under 2 different Headings?

https://vwcaliforniaclub.com/thread...ow-bar-and-electrics-pre-wired-o-order.19326/

https://vwcaliforniaclub.com/thread...pre-wired-1d7-factory-pre-wired-option.19325/

 

[rippers]

Thanks Rippers I agree it does seem that the two hour job has now turned into 9 hours clearly my dealer has asked for help from VW Tec support and they act like eh it should be there if not keep looking and we will pay , they don't understand this 13 pin socket does so many functions

Don't let them use your van as a guinea pig, get someone thats done it upteen times to do