C
CarolS
VIP Member
- Messages
- 40
- Location
- Cornwall
This may not be the right place to post this but I am hoping that by placing my query here it will be seen by a wider audience. I previously posted an issue with the roof bellows on our 13 Reg VW California in April to which a few members responded with good advice. However, since then another hole has appeared in the roof bellows. I have sought advice from a different dealership who forwarded images provided by me to VW customer service. The response received from VW was that the holes in the roof bellows was not covered under the warranty. In addition as the van was over 2 years old and we were not the original owners (we bought the van when it was 8 months old) they would not be making any good will gesture to help with the cost of repairs. The problems with the roof are in the front panel and in no way could be caused when lowering the roof. I am no expert but the hole in the centre of the seems to be as a result of the fabric becoming detached from the roof channel which surely should be covered under warranty. I would be helpful to know if anyone else had a similiar problems with their roof and if so did VW accept it as issue covered under warranty. .