
holliers
VIP Member
- Messages
- 156
- Vehicle
- T5 SE 180
Hi
Just bought a new Cali and the auxiliary heater remote was missing. I pointed this out during the handover and the dealer ordered a new one up.
When I went down to have the remote "coded" to the van the technical department ran into difficulty and a subsequent call to VW ensued. The net result was that VW are saying that the van has not been specified with the necessary remote control "gubbins" (my word).
The VW brochure mentions a standard auxiliary heater remote control four times, and I would have thought that even if VW wanted to make it an option, they would simply not supply the remote rather than not build the capability into the van.
The dealer is on my side, but the issue isn't going very far, and as haven't spoken to VW in person, I have no idea how much truth the dealer is really telling me. (I never saw this newly ordered remote control either)
In all other respects the dealer has been good, so I don't want to start banging my fists yet, but I was wondering if anyone else has heard of this configuration or has heard of similar problems.
Cheers
Mark
Just bought a new Cali and the auxiliary heater remote was missing. I pointed this out during the handover and the dealer ordered a new one up.
When I went down to have the remote "coded" to the van the technical department ran into difficulty and a subsequent call to VW ensued. The net result was that VW are saying that the van has not been specified with the necessary remote control "gubbins" (my word).
The VW brochure mentions a standard auxiliary heater remote control four times, and I would have thought that even if VW wanted to make it an option, they would simply not supply the remote rather than not build the capability into the van.
The dealer is on my side, but the issue isn't going very far, and as haven't spoken to VW in person, I have no idea how much truth the dealer is really telling me. (I never saw this newly ordered remote control either)
In all other respects the dealer has been good, so I don't want to start banging my fists yet, but I was wondering if anyone else has heard of this configuration or has heard of similar problems.
Cheers
Mark