Broken side door

[sdes]

I just bought some winter tyres and rims as a complete set, a garage kindly changed them over for me for nothing, but after putting the summer sheers in the passenger area they closed the automatic door with much enthusiasm I suspect.

On returning home we found the automatic door no longer opens or closes. Operating the handle make a very worrying noise inside the rear panel and there is a cable hanging out of the guide slot for the door bracket on the exterior of the van.

I know they had no intention to damage the vehicle and we're probably used to normal unpowered cargo doors which need a good pull, but this seems like a pretty poor piece of design to me.

Has anyone else had this happen? Is it a garage job to fix? (They were tyre specialists so couldn't really do anything other than apologise when I took it back)

Apology accepted, but it's looking like the most expensive wheel swap I've done - it was supposed to save time over me with a wheel brace...

Thanks

Stephen

 

[Goldie]

I just bought some winter tyres and rims as a complete set, a garage kindly changed them over for me for nothing, but after putting the summer sheers in the passenger area they closed the automatic door with much enthusiasm I suspect.

On returning home we found the automatic door no longer opens or closes. Operating the handle make a very worrying noise inside the rear panel and there is a cable hanging out of the guide slot for the door bracket on the exterior of the van.

I know they had no intention to damage the vehicle and we're probably used to normal unpowered cargo doors which need a good pull, but this seems like a pretty poor piece of design to me.

Has anyone else had this happen? Is it a garage job to fix? (They were tyre specialists so couldn't really do anything other than apologise when I took it back)

Apology accepted, but it's looking like the most expensive wheel swap I've done - it was supposed to save time over me with a wheel brace...

Thanks

Stephen

Just take it back to the dealer and tell them it is broke, I assume you are still under warranty. No need to give them the history etc. It is too easy to feel guilty when things go wrong, but we are paying a lot for the privilege of owning a Cali.

I've just had a brand new roof on my Beach after only 800 miles due to it being bent. I questioned myself over whether it was my fault etc. But no, I didn't force anything so felt fully justified in my claim.

Andy

 

[sdes]

Thanks for that, unfortunately being a 2007 van it is now well out of warrantee period. Hopefully they have improved the design on the new ones, but I suspect not.

Stephen