Calling All Black California Ocean Owners

[Ozzy Pete]

I hope they can sort it out for you...Deep scratches doesn’t sound good.

 

[B J G]

not a Cali but what can be done without being too radical.

 

[66tim99]

not a Cali but what can be done without being too radical.

View attachment 81914

Classic. Reminds me of the classic JPS F1 cars

 

[Resfeber]

I hope they can sort it out for you...Deep scratches doesn’t sound good.

Lockdown and new skills

Have been following various threads re detailing and paint work. When purchased at 7 months old “Bertie” had collected the usual “scuffs” in the passenger side paintwork from roadside vegetation. Although happy to buy vehicle at very good price from main dealer and haggled hard over condition...

vwcaliforniaclub.com

Provided they are not into the paint where there is a will there is a way

 

[California4x4]

Very nice wheel/tyre combo you have there - mind if I ask what they are?

https://vwcaliforniaclub.com/threads/what-have-you-done-with-your-california-today.16913/post-528982

 

[California4x4]

I hope they can sort it out for you...Deep scratches doesn’t sound good.

Thank you!

 

[California4x4]

My van was in for a repair under warranty at a VW main dealer. They ‘cleaned’ it before they handed it back. Full of deep scratches. I highlighted it to the service manager. He said he was appalled. He has booked it in for detailing for 3-4 days and will provide a courtesy vehicle. View attachment 81907View attachment 81908

So BV Detailing in Carlisle were booked to repair the damage. They did a full machine strip. Highly recommended. It’s a sad chapter with an ending I’m content with. Problems occur but this was pretty unacceptable. The service manager booked it in and supplied a courtesy van and had no issue with me keeping it for two additional days for my campervan to be ceramic coated (at my expense).

 

[Resfeber]

So BV Detailing in Carlisle were booked to repair the damage. They did a full machine strip. Highly recommended. It’s a sad chapter with an ending I’m content with. Problems occur but this was pretty unacceptable. The service manager booked it in and supplied a courtesy van and had no issue with me keeping it for two additional days for my campervan to be ceramic coated (at my expense).
View attachment 82242

So glad you have had the problem resolved.
I usually ask the dealer not to wash the exterior of the vehicle, clean it before I take it in and photograph exterior to try and avoid this sort of issue or have evidence of condition as left.
Would be helpful if the Video condition reports that lots of dealers are doing were done on receipt of vehicle and at hand back, to confirm acceptable return condition compared to as received.
Sad that there are too many owners reporting this needless damage to their vehicles.

 

[willwander]

Looks good. Makes sense to add the ceramic since they were doing a correction anyway.

 

[SusiBus]

I had our Golf Anniversary delivered back to my house by the dealer late on a Friday afternoon, after the dealers had closed, having had a new set of very expensive BBS wheels fitted. The delivery driver cleared off pronto. Then I inspected the vehicle to find the nearside front have been heavily curbed. Not only had the wheel been badly damaged, but the tyre was also cut. Luckily I took a date stamped photograph to prove when I saw the damage. I don't know what would have happened if I've waited till Monday to report it, or driven it for few weeks before noticing the damage. It was only two miles from the dealers to our house!
Lessons learnt, always inspect quickly and take photographs before taking a vehicle into a dealer.