
couplands
VIP Member
Our 7 month old Cali Ocean suffered a damaged front bumper in a car park incident. The 3rd party had admitted fault and is just debating whether to fund the repair directly or go via insurance. Given the cost its likely to go via insurance.
What are the pros/cons of using an accident management company..? I've spoken to 2 VW approved repairers who have both suggest the same company.
I spoke to my insurers (LV) today who want to manage the repair and then claim back the costs (plus excess) from the 3rd party, but they stated that I need to use their own repairers. If I want to use my preferred repairers then they said I will need to pursue the claim directly with the 3rd party.
When I mentioned I might need to use an accident management company they stated that I would be protected by the Insurance Ombudsman in the event of any issues. Again, does this sound correct...?
What are the pros/cons of using an accident management company..? I've spoken to 2 VW approved repairers who have both suggest the same company.
I spoke to my insurers (LV) today who want to manage the repair and then claim back the costs (plus excess) from the 3rd party, but they stated that I need to use their own repairers. If I want to use my preferred repairers then they said I will need to pursue the claim directly with the 3rd party.
When I mentioned I might need to use an accident management company they stated that I would be protected by the Insurance Ombudsman in the event of any issues. Again, does this sound correct...?