craigt
VIP Member
I purchased my Cali in October 2014 and due to house move and work commitments I've only managed to clock up a measly 14k since then. So, last week it gets its first service in Glasgow VW centre. I'm advised that the front tyres, despite showing a very healthy tread depth kerbside, are through to canvas on the inside and that the tracking is wildly out. The vehicle hasn't been damaged or suffered any major pothole incidents that could have possibly knocked the tracking out to this degree. Tyres and tracking c£340. The 'arguable' but highly likely reasoning for this fault is that when the van got the dealer fit option of lowering springs, the tracking wasn't set up afterwards. I put this to the dealer I purchased from and they're not interested in assisting in any way. Tried the VW customer services route, but no joy there. I'm likely having to cover the cost of this shoddy workmanship.
Headlights are too high: VW centre suggest it's because the van is lowered, that the Xenon lights are factory set and auto adjusted, they now whine too high. Again, I'm likely having to shell out for this adjustment as I can't prove I've not adjusted them higher. :-0 ?
Faulty front parking sensors: Apparently the cali has two options for the sportline bodykit. (I can't get any one to confirm whether the model with parking sensors has cut outs for the sensors in the bodykit) This cost me the best part of a grand at the selling dealer and has given faulty readings since driving out of the forecourt. (I originally pout it down to a bug splatted, so thought I'd get home, clean it, then try it out again). I believe the fix for this will be a sharp knife and some touch up paint as selling dealer not interested in assisting.
I was keen to buy a cali at the time and I sort of did know that purchasing from 400miles away was going to come back and bite me, especially when the how to empty water tank response was "just keep running the tap until the pump changes tone and no more water is coming out", I did sort of know that the forum and handbook would be the true source of information.
Thankfully and after a few hundred extra pounds that i didn't think I had to spend, the van will be returned this week with most of the faults rectified at my expense. Poor after sales service indeed. ...and the dealer is: Robinson of Norwich. My concenrs are not just for the cost of my tyres, but the fact I travel with family in this vehicle and the state of the tyres for a 'factory fresh' model should never have been allowed to leave the workshop without tracking checked after the fitment of lowering springs. I'd probably have recevied 3points per tyre too, let alone risking a motorway blowout! Thanks for nothing guys! A very sobering thought.
PS: the guys at Baillieston (Glasgow) have been very helpful by speaking with Norwich and VW direct, but sadly to no direct benefit to me.
Headlights are too high: VW centre suggest it's because the van is lowered, that the Xenon lights are factory set and auto adjusted, they now whine too high. Again, I'm likely having to shell out for this adjustment as I can't prove I've not adjusted them higher. :-0 ?
Faulty front parking sensors: Apparently the cali has two options for the sportline bodykit. (I can't get any one to confirm whether the model with parking sensors has cut outs for the sensors in the bodykit) This cost me the best part of a grand at the selling dealer and has given faulty readings since driving out of the forecourt. (I originally pout it down to a bug splatted, so thought I'd get home, clean it, then try it out again). I believe the fix for this will be a sharp knife and some touch up paint as selling dealer not interested in assisting.
I was keen to buy a cali at the time and I sort of did know that purchasing from 400miles away was going to come back and bite me, especially when the how to empty water tank response was "just keep running the tap until the pump changes tone and no more water is coming out", I did sort of know that the forum and handbook would be the true source of information.
Thankfully and after a few hundred extra pounds that i didn't think I had to spend, the van will be returned this week with most of the faults rectified at my expense. Poor after sales service indeed. ...and the dealer is: Robinson of Norwich. My concenrs are not just for the cost of my tyres, but the fact I travel with family in this vehicle and the state of the tyres for a 'factory fresh' model should never have been allowed to leave the workshop without tracking checked after the fitment of lowering springs. I'd probably have recevied 3points per tyre too, let alone risking a motorway blowout! Thanks for nothing guys! A very sobering thought.
PS: the guys at Baillieston (Glasgow) have been very helpful by speaking with Norwich and VW direct, but sadly to no direct benefit to me.
