We used to have this all the time (not saying it’s the same here Higgins, before you yell at me). Looking at the forums you would think the world was on fire but then checking the number of actual failures and issues in the field it was < .5% of the vehicle pool and you realised that they were all on the forum.
That said, everyone deserves to have their van in full working order, not be fobbed off by dealers with half truth replies, even if just the one. The slow rolling of all OEMs for any of these issues though has always frustrated me, especially when working in the middle of it.