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Eurotunnel Le Shuttle = Great news!

Tom Smith

Tom Smith

Messages
7
Location
Ashton u Lyne
Vehicle
T5 SE 180
Hi, Like everyone else who has booked to go through the tunnel to France at this time & are worried about the restrictions of time allowed to re-book, (on a standard ticket) then the good news is that they are being very helpful in offering a voucher which can (in my case) be used against the cost of re-booking for well over 12 months. Here is their recent email reply:
Dear Mr Smith

I am sorry to learn that you will be unable to travel on your Eurotunnel ticket within the 12 month travel validity.
We believe that our tickets offer a high level of flexibility but we appreciate your position.

As a gesture of goodwill, we have cancelled your booking reference and created a discount voucher* for use with your next ticket purchase made directly with Eurotunnel Le Shuttle.
I thought this was very fair, well done Eurotunnel. One less thing to worry about then.
Tom
 
Meoncoast

Meoncoast

an Ocean by the Sea
Super Poster
Lifetime VIP Member
Messages
4,708
Location
Moorgreen
Vehicle
T6 Ocean 150
I thought this was very fair, well done Eurotunnel. One less thing to worry about then.
Tom
Personally I would want a refund, not a voucher. Glad you are happy with the outcome.
 
Jabberwocky

Jabberwocky

Forever young (ish!)
Top Poster
Lifetime VIP Member
Messages
4,373
Location
My World
Vehicle
T6.1 Ocean 204
Personally I would want a refund, not a voucher. Glad you are happy with the outcome.
From what I hear I believe you are only legally entitled to a refund if the carrier cancels your trip. If you cancel your trip then the best outcome is a voucher. Happy to be corrected.
 
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