Eurotunnel Le Shuttle = Great news!

[Tom Smith]

Hi, Like everyone else who has booked to go through the tunnel to France at this time & are worried about the restrictions of time allowed to re-book, (on a standard ticket) then the good news is that they are being very helpful in offering a voucher which can (in my case) be used against the cost of re-booking for well over 12 months. Here is their recent email reply:
Dear Mr Smith

I am sorry to learn that you will be unable to travel on your Eurotunnel ticket within the 12 month travel validity.
We believe that our tickets offer a high level of flexibility but we appreciate your position.

As a gesture of goodwill, we have cancelled your booking reference and created a discount voucher* for use with your next ticket purchase made directly with Eurotunnel Le Shuttle.
I thought this was very fair, well done Eurotunnel. One less thing to worry about then.
Tom

 

[Meoncoast]

I thought this was very fair, well done Eurotunnel. One less thing to worry about then.
Tom

Personally I would want a refund, not a voucher. Glad you are happy with the outcome.

 

[Jabberwocky]

Personally I would want a refund, not a voucher. Glad you are happy with the outcome.

From what I hear I believe you are only legally entitled to a refund if the carrier cancels your trip. If you cancel your trip then the best outcome is a voucher. Happy to be corrected.