Thanks everyone for your comments. Unfortunately with my Cali it’s more than just towing. It’s not sitting firmly on the road and I have to keep strearing at speed and can’t really go more than 70 without it dancing all over the road. They suggest changing the wheels and I test drove the same vehicle with 18” sport line and it was no problem. Then we compared the wheel arches of the 2 Cali beaches and mine was 20 cm lower. So they said they need to contact technical support. That was Friday last week. By Tuesday just gone I sought legal advise as it was only 10 old when I first reported the fault. They said the owner is actually vwfs so they have to return the vehicle. I phoned them and I am awaiting a case working which hopefully be Monday, which is 5 working days. They said they would look at swapping it over to a new vehicle. Unfortunately until the dealer gets a email from vwfs they won’t do anything. On top of this I am supposed going away for the summer in a week. To say I am bit stressed is a understatement. My California was also made without a Dab radio and had a secondary dab radio wired into one of the frequencies of the fm band. I have to scroll through on the stearing wheel. Every t6 should have dab radio since 2016.
To reply to your comments I have had 2 t5 LWB shuttle and 1 T6 LWB shuttle and I have never had any problems toweling or otherwise. My last t6 had t32 suspension and anti roll bar and a factory fit tow bar and towed really well. I was looking on the Configurator and can’t see a option for adding this anymore unless it comes with the tow bar stability. I have always had standard steel wheels 17” on the last vehicle, but I now appreciate what impact bigger wheels can have.
Any comments appreciated how to navigate through this as I have never had any problems of this nature with any vehicle over nearly 30 years of driving. The other small matter is mine is a grape yellow with black handles and led lights which is no longer a option on a new vehicle. Just want a resolution.