Detritus
VIP Member
Hoping someone can offer a bit of help / advice / guidance!
My Cali went in for it’s full service 10 days ago with VW Breeze in Poole and whilst it was in they addressed a warranty issue with the sliding door blind where it was catching on the trim on the B pillar - apparently it was a quick fix as something wasn’t attached properly. When I picked it up I tested it and sure enough it now ran smoothly, problem sorted apparently.
However we took the van away this weekend as a quick final test of everything before we go away in it for three weeks next Monday - and now the blind won’t stay down, 99 times out of 100 it immediately retracts back up half way! It never did that before so something has obviously happened whilst it was being ‘fixed’. I’ve had a quick search on the forum and it seems it’s not a one off and others have experienced this and required replacement of the blind.
I’ve just called Breeze and they’ve told me they can’t do anything for me until I come back from our three week trip because they are too busy - despite the fact that the problem has been created whilst they were fixing another issue. I’ve explained that we’re going to be sleeping in the van for three weeks somthat isn’t acceptable given that they’ve created the problem so the service manager is now looking to see if one of their other garages who don't do specialise in Calis can do something. He says that their master technician is set up to deal with Calis but aim nervous about a non-specialist messsing around with my vehicle, particularly as we’re about to do 3000 miles and live in it for 3 weeks!
Can anyone tell me
- what the permanent fix VW need to do is and how complex it is? Do they need to order an entire replacement blind or is it just a part of it?
- what if anything anyone has found as a temporary fix to keep the blind down? If we can find a workaround / temporary fix then I’d be happy to work wit to get it fixed properly - as long as it’s not going to cause a problem during the holiday.
Hope someone can offer some advice or a solution,
Jez
My Cali went in for it’s full service 10 days ago with VW Breeze in Poole and whilst it was in they addressed a warranty issue with the sliding door blind where it was catching on the trim on the B pillar - apparently it was a quick fix as something wasn’t attached properly. When I picked it up I tested it and sure enough it now ran smoothly, problem sorted apparently.
However we took the van away this weekend as a quick final test of everything before we go away in it for three weeks next Monday - and now the blind won’t stay down, 99 times out of 100 it immediately retracts back up half way! It never did that before so something has obviously happened whilst it was being ‘fixed’. I’ve had a quick search on the forum and it seems it’s not a one off and others have experienced this and required replacement of the blind.
I’ve just called Breeze and they’ve told me they can’t do anything for me until I come back from our three week trip because they are too busy - despite the fact that the problem has been created whilst they were fixing another issue. I’ve explained that we’re going to be sleeping in the van for three weeks somthat isn’t acceptable given that they’ve created the problem so the service manager is now looking to see if one of their other garages who don't do specialise in Calis can do something. He says that their master technician is set up to deal with Calis but aim nervous about a non-specialist messsing around with my vehicle, particularly as we’re about to do 3000 miles and live in it for 3 weeks!
Can anyone tell me
- what the permanent fix VW need to do is and how complex it is? Do they need to order an entire replacement blind or is it just a part of it?
- what if anything anyone has found as a temporary fix to keep the blind down? If we can find a workaround / temporary fix then I’d be happy to work wit to get it fixed properly - as long as it’s not going to cause a problem during the holiday.
Hope someone can offer some advice or a solution,
Jez