S
siestacampers
- Messages
- 10
"I felt compelled to share this experience with the forum as both a cautionary tale and an example of how some people (not all) treat rental vehicles. We received a call from a customer who had rented a van and was travelling in Northern Spain. They reported a flat tyre, and when they sent us a photo, it became clear they had been driving on it for some time. The tyre's sidewall was utterly worn out and had lost its strength.
Then, 15 minutes later, they called again to report that the tyre was smoking. We panicked and directed them to the fire extinguisher, but unfortunately, they didn't heed our advice. Lord knows for what reason, probably in a panic themselves. Instead, a kind passerby attempted to douse it with a bottle of water. I think this exacerbated the situation and they called back, this time to inform us that the van was on fire and beyond saving. They even filmed it burning down and sent us the video.
First and foremost, we are immensely relieved that no one was injured. It's just metal it has insurance etc. But I was blown away by how quickly the situation deteriorated from something so small"
Then, 15 minutes later, they called again to report that the tyre was smoking. We panicked and directed them to the fire extinguisher, but unfortunately, they didn't heed our advice. Lord knows for what reason, probably in a panic themselves. Instead, a kind passerby attempted to douse it with a bottle of water. I think this exacerbated the situation and they called back, this time to inform us that the van was on fire and beyond saving. They even filmed it burning down and sent us the video.
First and foremost, we are immensely relieved that no one was injured. It's just metal it has insurance etc. But I was blown away by how quickly the situation deteriorated from something so small"